Tracey Ann Shaw
Bridgend,Mid glam
Summary
Experienced and results-driven professional with a strong background in sales, customer experience, and business management. Proven ability to lead teams, grow businesses, and deliver high levels of customer satisfaction. Currently a Company Director with hands-on experience in operations, client management, and project delivery. Adaptable, reliable, and people-focused.
Overview
26
26
years of professional experience
Work history
Company Director
Shaws Roofing Specialists Ltd
2020.01 - 2026.03
- Oversee operations, manage projects and finances, lead staff, and maintain client relationships while driving business growth.
Customer Experience Manager
Provident Personal Credit
2005.01 - 2020.01
- Enhanced customer service teams' performance through implementation of data-driven strategies.
- Conducted door-to-door debt collection to ensure timely repayments.
- Facilitated cash loan issuance to enhance customer access to financial resources.
- Advocated for vulnerable individuals by implementing tailored support strategies that fostered empowerment and resilience.
Proprietor
Bettws Fish Bar
2003.01 - 2005.01
- Managed all aspects of business operations including staff, stock, finances, and customer service.
Sales Manager
SWALEC
2000.01 - 2003.01
- Led a sales team, achieved targets, and developed strategies to grow market share.
Education
Catering & Hospitality Levels 1, 2 & 3
Bridgend School of Catering
GCSEs including Maths, English, Science, Catering, Welsh, R.E., French
Ynysawdre Comprehensive School
Skills
- Team Leadership
- Customer Service
- Business Operations
- Sales & Targets
- Staff Training
- Problem Solving
- Budget Management
- Health & Safety
Additional Experience
- Foster Carer | 2023 – 2026 – Provided care, stability, and support while working with external agencies.
- Hospitality Roles – Bar/Restaurant/Kitchen – Strong customer service in fast-paced environments.
Additional information
- Full UK Driving Licence
- References available on request
Timeline
Company Director
Shaws Roofing Specialists Ltd
2020.01 - 2026.03
Customer Experience Manager
Provident Personal Credit
2005.01 - 2020.01
Proprietor
Bettws Fish Bar
2003.01 - 2005.01
Sales Manager
SWALEC
2000.01 - 2003.01
Catering & Hospitality Levels 1, 2 & 3
Bridgend School of Catering
GCSEs including Maths, English, Science, Catering, Welsh, R.E., French
Ynysawdre Comprehensive School