Tony Joseph
Stoke-On-Trent,Staffordshire
Summary
Experienced retail professional with a strong understanding of the retail industry and expertise in visual merchandising, promotional strategies, and customer satisfaction enhancement. Skilled in handling difficult customers, complaint resolution, and anticipating customer needs to drive performance metrics and ensure store cleanliness maintenance. Proficient in point of sale operation, money handling, data entry, and adhering to health and safety regulations. Adaptable to peak times with a flexible schedule availability, aiming to contribute to operational excellence and deliver exceptional customer experiences.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work history
Retail Assistant
M&S
Stoke-On-Trent, Staffordshire
08.2024 - 04.2025
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Maintained clean shop floor, promoting a welcoming environment.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Handled transactions, maintaining accurate till records.
- Supported team members for improved operational efficiency.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Delivered excellent customer service by answering queries and providing product information.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
Education
GCSEs -
St Josephs College
Staffordshire 09.2017 - 07.2022
A-Levels - Biology Chemistry and Psychology
St Josephs college
Staffordshire 09.2022 - 06.2024
Bachelor of Science - Nursing
Keele University
Keele 09.2024 - 08.2027
Skills
- Retail industry understanding
- Handling difficult customers
- Visual display creativity
- Promotional strategies understanding
- Flexible schedule availability
- Adaptable to peak times
- Customer needs anticipation
- Basic arithmetic fluency
- Communication excellence
- Money handling proficiency
- Data entry proficiency
- Point of sale operation
- Store cleanliness maintenance
- Customer satisfaction enhancement
- Performance metrics understanding
- Visual merchandising
- Complaint resolution
- Health and Safety regulations
Affiliations
- Badminton
- Football
- Cricket
Accomplishments
Cricket Captain including player of the year, and I play for the first team representing Keele University in badminton and play in a local church team for football as vice-captain.
Languages
English
Proficient (C2)
Malayalam
Fluent
Timeline
Bachelor of Science - Nursing
Keele University
09.2024 - 08.2027
Retail Assistant
M&S
08.2024 - 04.2025
A-Levels - Biology Chemistry and Psychology
St Josephs college
09.2022 - 06.2024
GCSEs -
St Josephs College
09.2017 - 07.2022
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