A highly successful Year Manager and Head of Year with extensive experience in supporting students with SEMH (Social, Emotional, and Mental Health) needs. Proven track record of implementing effective academic programs that foster student success and wellbeing.
Proven track record of delivering successful results and extensive experience in guiding students through transitions to their next educational pathway, apprenticeship, or employment.
Successfully managed students and staff to achieve excellent results while fostering a culture of positivity and collaboration.
Overview
11
11
years of professional experience
19
19
years of post-secondary education
Work history
Head of Year - Wellbeing Lead
St Philomena's Catholic High School for Girls
Sutton, Surrey
2024.04 - Current
Lead the promotion of staff and student wellbeing, focusing on the assigned year group team.
Monitor and support high standards of attendance, punctuality, and behaviour within the year group.
Oversee the welfare and safeguarding of children and young people in the assigned year group.
Support the year group in achieving high-quality teaching, effective resource use, and optimal learning outcomes through a creative and rigorous curriculum.
Actively contribute to the development of curriculum, attainment, and progress across the school.
Ensure consistent implementation of the school's Behaviour Policy to foster effective student learning.
Year Manager
Oaks Park High School
Sutton, Surrey
2020.09 - 2024.04
Organise and deliver pastoral care to ensure high levels of attendance, punctuality, behaviour for learning, and academic progress.
Enhance student outcomes by addressing barriers to learning and strengthening communication between home and school.
Provide administrative support to the year team for effective operations.
Build positive, productive relationships with students, serving as a role model.
Challenge and motivate students, fostering self-esteem and personal growth.
Support and embrace diversity, ensuring all students have equal opportunities to learn and develop.
Uphold and communicate the school's high behaviour expectations, modeling these in all interactions with students.
Learning Facilitator for Sport
Gateshead College
Gateshead, Gateshead
2019.10 - 2020.04
Provide support to learners by planning, delivering, and facilitating a variety of activities in both 1:1 and group tutorial settings.
Supporting the implementation of strategies to improve student attendance, retention, achievement, and progression, while meeting success rate targets.
Adhering to management information procedures for tracking students' attendance, retention, achievement, progression, and satisfaction, ensuring compliance with deadlines.
Working with Retention and Achievement Coordinators, following their guidance to implement strategies, provide reports, and offer tailored support for individual learners.
Newcastle Gateway Officer
Newcastle City Council
Newcastle upon Tyne, Tyne and Wear
2019.07 - 2019.10
Foster and maintain positive, effective relationships with both learners and staff.
Enroll students in courses that align with their learning needs and create achievable academic pathways for their success.
Provide excellent customer service while excelling as an organized and efficient administrator.
Sales Assistant/Fitness Instructor
GLL
Newcastle upon Tyne, Tyne and Wear
2016.03 - 2019.09
Planning, instructing and evaluating safe and appropriate exercise sessions.
To positively interact and motivate clients/members using appropriate strategies in order to promote retention and adherence to exercise.
Deliver excellent customer service while targeting specific KPIs to achieve strong sales performance.
PE Technician
Walbottle Campus
Newcastle upon Tyne, Tyne and Wear
2018.09 - 2019.07
Assist PE teacher with lessons and organize practical equipment before and after lessons.
Handle administration for PE activities and trips, including fixture arrangements and transportation booking.
Support the organization of events like sports presentations, dance platforms, sports days, and open evenings.
Participate in departmental meetings and liaise with grounds maintenance for PE needs.
Coordinate with external coaches for after-school clubs and update school PE information boards.
Ensure accessibility and maintenance of school-owned PE kit for fixtures and tournaments.
Customer Service Assistant
North Country Leisure
Newcastle upon Tyne, Tyne and Wear`
2016.01 - 2017.02
Respond to customer inquiries via phone, email, or in-person in a timely and professional manner.
Assist with product or service-related questions, orders, returns, and technical support.
Resolve customer complaints or issues effectively, aiming for first-contact resolution.
Maintain detailed and accurate records of customer interactions and transactions.
Provide product recommendations and assist in upselling or cross-selling when appropriate.
Collaborate with other departments to ensure customer needs are met.
Track and report customer feedback to help improve products, services, or processes.
Meet or exceed individual and team KPIs, including customer satisfaction ratings, response times, and sales targets.
Customer Culture Assistant
Newcastle City Council
Newcastle upon Tyne, Tyne and Wear
2014.03 - 2016.01
Respond to customer inquiries via phone, email, or in-person.
Assist with product/service questions, orders, returns, and technical support.
Resolve complaints promptly, aiming for first-contact resolution.
Education
Bachelor of Arts - Football Studies
Southampton Solent University
Southampton
2011.08 - 2013.07
A-Levels - ICT Pass and BTEC PE Pass
St Mary's Catholic Comprehensive School
Newcastle upon Tyne
2009.08 - 2011.09
GCSEs - English C, Science C, BTEC PE CCCC, iMedia CC, Religious Education B, ICT C
St Mary's Catholic Comprehensive School
Newcastle upon Tyne
2004.09 - 2019.09
Skills
Qualified Mental Health First Aider
Qualified Designated Safeguarding Lead
Qualified Children and Adolescent Counsellor at level 4
SEMH Lead Qualification achieved
Timeline
Head of Year - Wellbeing Lead
St Philomena's Catholic High School for Girls
2024.04 - Current
Year Manager
Oaks Park High School
2020.09 - 2024.04
Learning Facilitator for Sport
Gateshead College
2019.10 - 2020.04
Newcastle Gateway Officer
Newcastle City Council
2019.07 - 2019.10
PE Technician
Walbottle Campus
2018.09 - 2019.07
Sales Assistant/Fitness Instructor
GLL
2016.03 - 2019.09
Customer Service Assistant
North Country Leisure
2016.01 - 2017.02
Customer Culture Assistant
Newcastle City Council
2014.03 - 2016.01
Bachelor of Arts - Football Studies
Southampton Solent University
2011.08 - 2013.07
A-Levels - ICT Pass and BTEC PE Pass
St Mary's Catholic Comprehensive School
2009.08 - 2011.09
GCSEs - English C, Science C, BTEC PE CCCC, iMedia CC, Religious Education B, ICT C