Summary
Overview
Work history
Education
Skills
Timeline
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Angela Rowley

Walsall,West Midlands

Summary

Dynamic and commercially focused People Manager with extensive experience supporting start-up and SME businesses through periods of rapid growth and transformation. Strong proven record of building people strategies and HR functions from the ground up, I excel in designing scalable HR Frameworks fostering high performance cultures and navigating complex employee relations with empathy and business acumen. I bring 15+ years hands-on expertise across talent acquisition, employee engagement and a champion for neurodiversity and positive workplace culture.

Overview

27
27
years of professional experience

Work history

Human Resources Manager UK & NI

Harvey Norman UK ltd
Sutton Coldfield, England
06.2024 - Current
  • Adapted entire HR function from ground up for UK’s first flagship startup store. Driving scalable talent, performance, and people processes within fast paced, high growth environment.
  • Partnered directly with founders and senior leadership to align people strategy with aggressive growth plans. Supporting company to increase headcount from 0 to 90 store employees, and 15 Head Office appointments in 3 to 6 month deadline.
  • Championed DEI initiatives, embedding inclusive practices into recruitment, policy, and cultural rituals, helping business attract diverse talent and creating inclusive work environment.
  • Led development and rollout of employee survey across 164 employees, promoting values driven culture and ensure retention during rapid growth.
  • Designed and launched robust performance management frameworks, including feedback and development processes, enabling clear goal setting and talent progression in fast paced scaling environment.
  • Coached and supported managers through complex employee relations matters, balancing legal compliance with startup agility and maintaining positive employee experience.
  • Managed seamless TUPE transfer of two NI stores and warehouse from Irish entity to UK start up. Safeguarding employee experience and operational stability during December transition.
  • Launched benefits platform and Employee Assistance Programme to champion people first culture and embed company values across the business.
  • Rolled out Eloomi cutting edge training platform, enabling leaders and teams to upskill swiftly and ensuring training goals were met seamlessly.
  • Championed neurodiversity by creating Mental Health First Aider programme, to support inclusivity and positive mental health among employees.

People Manager (Fixed term)

Its Fresh Ltd
Burntwood, West Midlands
06.2023 - 06.2024
  • Responsible for creating complete HR function for start up Technology company, experiencing significant growth.
  • Created and implemented development programmes to promote employee career progression.
  • Responsible for all HR function and administration issuing contract offer letters,
  • Delivering ER Training to Senior Management Team travelling to both London and Staffordshire Offices.
  • Developing, implementing Training workshops to further progress employee skills and improve employee engagement.
  • Created and implemented Employee satisfaction surveys to improve employee engagement.
  • Introduced various Benefit packages to promote employee engagement and retention.
  • Handled company recruitment activities to develop high-achieving workforce meeting growth expectations.
  • Produced Company handbook, updated policies and procedures to ensure company was legally compliant.
  • Co-ordinated Employee Team building days and events to promote inclusion for large remote working team.
  • Introduced and successfully rolled out Moorepay HR system to improve employee engagement.
  • Assisting Senior Management in creating Appraisal system and core objectives for all employees.
  • Liaising with major stakeholders and fundraisers to secure training budget for staff
  • First point of contact for ER queries and advice on employment law legislation.
  • Assisting in Disciplinary procedures and Conflict resolution.

Human Resources Manager

CNC Speedwell Ltd
Walsall, West Midlands
11.2015 - 06.2023
  • First point of contact for all Employment Law queries.
  • Conducting Right to work Checks in line with Government legislation.
  • Conducting telephone interviews, face to face interviews. Managing recruitment stage from sourcing to onboarding including International candidates.
  • Updated employee handbook covering company policies and employee law updates.
  • Conducting new starter inductions.
  • Responsible for HR Administration for 250 employees.
  • Monitoring Timeware Time and Attendance system.
  • Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
  • Organising Company Celebratory events.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Devised training programmes for new and existing employees.
  • Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
  • Developed strong understanding of client companies' values, work culture, and environment.
  • Expertly negotiated salary requirements and finalised arrangements between client and candidate.
  • Successfully negotiating Pay claims with Union and their representatives.
  • Liaising with Legal team to support tribunal case representation.
  • Addressed employee conflicts, following corporate procedures for timely resolution.
  • Organised Job fayre and liaised with local Agencies and DWP to attract talent to the business.
  • Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.

People Manager

Interactive Education
Wolverhampton
11.2010 - 10.2015
  • Responsible for creating and developing HR function from ground up, for education technology company experiencing significant growth.
  • Developed and implemented HR System to assist with large recruitment drive and retention. Overseeing headcount growth from 35 employees to 150 including office based and remote working teams.
  • Promoted good working culture by implementing perks and incentives such as "dress down Fridays" and " "lunch on us".
  • Responsible for Onboarding from job offer to Induction.
  • Interviewing candidates including Senior level roles.
  • Executed new sourcing methods by using social media or online job resources.
  • Liaising with colleges, schools, local authorities and governing institutions to promote apprentice
  • First point of call for all HR and Recruitment queries.
  • Responsible in creating and leading staff development programmes working with various external bodies to deliver training required to progress employees in their career journey within Company
  • Working closely with payroll to ensure Payroll is processed for 150 Employees.
  • Assisting CEO and managing Director in Disciplinaries and investigations.
  • Responsible for Ensuring Health and Safety Measures are adhered to.
  • Responsible for organising Yearly celebratory events for 150 Staff in line with Companies reward and recognition programme.
  • Reviewed and updated existing training materials, methodologies and content to reflect current business needs.
  • Organised Team building days to motivate and encourage engagement for 70% remote working teams and 30% office based.
  • Responsible for issuing contracts and offer letters to new employees.
  • Assisted with employee relations issues such as disciplinary actions and redundancies by taking full and accurate meeting minutes and storing data on Company database
  • Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
  • Managed performance appraisal systems and policies.
  • Addressed employee conflicts, following corporate procedures for timely resolution.

Personnel Officer

ASDA
Walsall
10.2001 - 11.2010
  • Arranged and Conducted recruitment "Magic" sessions to ensure successful candidates meet Company ethos.
  • Overseeing disciplinary process and ensuring policies are adhered to.
  • Assisting Senior Management on ER related matters.
  • Created engaging presentations, spreadsheets and reports.
  • Arranging and conducting "celebration days" to promote reward and recognition within workforce.
  • Completing letters of concern and documenting ‘Outcome Of Investigations'
  • Advising on ER Relations
  • Attending interviews/note taking.
  • Recruitment and selection administration, including processing of vacancies, on various systems, reviewing and shortlisting of candidates for interview.
  • Dealing with administrative queries, both in person and over telephone.
  • Maintaining and updating employee records, using PeopleSoft system, including processing new starters, leavers, sick pay, disciplinary records and annual leave entitlement.
  • Cross checking and verification of HR system to employee contracts.
  • Mail Merge processing.
  • Various Ad-Hoc tasks within HR Capacity for over 300 employees
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Screened candidates, conducted interviews and selected ideal talent to fill open roles.
  • Created and implemented successful recruitment process to fill required vacancies.
  • Engaged in job fairs and career events to increase visibility.

HR administrator

Sandwell NHS Trust -Sandwell General Hospital
West Bromwich, West Midlands
06.1998 - 10.2001
  • Carried out new-starter HR briefings, providing up-to-date advice on best company practices for consistent staff compliance.
  • Ensured accurate, efficient HR administration focused on recruitment, payroll and benefits support.
  • Managed performance appraisal systems and policies.
  • Advised top management on appropriate employee corrective actions.
  • Managed Time and Attendance system and absence management for 250 employees.
  • Addressed employee conflicts, following corporate procedures for timely resolution.
  • Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Updated HR policies and documentation in line with legislative developments to ensure compliance.

Education

A Level English Literature - A Level

TP Riley Community School
Walsall
07.1997

A-Levels - English Language

T.P Riley Community School
Walsall
07.1997

10 GCSE Passes (5 A To C Grade Including Maths And English) - GCSE

T.P Riley Community School
Walsall
07.1995

Skills

  • Excellent Communication skills
  • Motivational Attitude
  • Conflict resolution
  • Excellent people Skills at all levels
  • Proficient in Microsoft Office products such as Word, Excel, and Outlook
  • Proficient in various Time and attendance systems such as Peoplesoft , Timeware, CharlieHR, Moorepay and Softworks
  • Level 7 CIPD Human Resource Management
  • Level 5 CIPD Human Resource Management
  • Level 4 Advanced First Aid Certificate - (Distinction)
  • Qualified Mental Health First Aider
  • Completed IOSH Managing safely course
  • CPD Conflict Resolution in Workplace

Timeline

Human Resources Manager UK & NI

Harvey Norman UK ltd
06.2024 - Current

People Manager (Fixed term)

Its Fresh Ltd
06.2023 - 06.2024

Human Resources Manager

CNC Speedwell Ltd
11.2015 - 06.2023

People Manager

Interactive Education
11.2010 - 10.2015

Personnel Officer

ASDA
10.2001 - 11.2010

HR administrator

Sandwell NHS Trust -Sandwell General Hospital
06.1998 - 10.2001

A Level English Literature - A Level

TP Riley Community School

A-Levels - English Language

T.P Riley Community School

10 GCSE Passes (5 A To C Grade Including Maths And English) - GCSE

T.P Riley Community School

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Angela Rowley