Tom Garner
Stoke-on-Trent,Staffordshire
Summary
I am a competent professional with extensive experience in waterpark management and customer service. Excellent in managing budget across various lines and overseeing maintenance of our cleaning equipment. I am to maintain a high level of accuracy in fast-paced environments such as the waterpark, and other areas I have been involved in. I have developed a good working relationship across other departments to provide quick and efficient responses to whatever situations arise.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Assistant leisure Operations Manager
Merlin Entertainments
Stoke-on-Trent, Staffordshire
09.2020 - Current
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Reduced overhead costs through efficient resource allocation and budget management.
- Led teams to achieve business objectives on time and within budget constraints.
- Created a collaborative work environment for positive team dynamics.
- Managed vendor relationships to ensure timely delivery of services.
- Implemented quality control measures, enhanced product standards.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Applied lean principles to operations management, reduced waste significantly.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Monitored health and safety measures for guaranteed compliance.
Lifeguard supervisor
Merlin Entertainments
Stoke-on-Trent, Staffordshire
11.2016 - 11.2020
- Ensured safety of swimmers by enforcing pool rules and regulations.
- Trained junior lifeguards for improved performance and effectiveness.
- Provided first aid to injured persons, ensuring their well-being.
- Collaborated with management to maintain high standards of facility cleanliness.
- Maintained fitness levels to perform rescues effectively when necessary.
- Resolved conflicts among patrons smoothly, maintaining peace within the facility environment.
- Coordinated staff scheduling for optimal coverage during peak hours.
- Implemented new procedures to improve response time during emergencies.
- Employed good communication skills whilst dealing with distressed swimmers or parents.
- Ensured proper use of life-saving equipment, preventing unnecessary mishaps.
- Used signals and hand gestures to direct participants during events.
Head lifeguard
Merlin Entertainments
Stoke-on-Trent, Staffordshire
07.2015 - 11.2016
- Enhanced overall safety by strictly enforcing pool rules and regulations.
- Ensured efficient swimmer supervision, reducing risk of accidents.
- Coordinated staff scheduling to maintain optimal coverage during peak hours.
- Maintained clean environment by overseeing regular maintenance and cleaning tasks.
- Improved customer experience with professional interaction and conflict resolution techniques.
- Assisted swimmers in distress swiftly, preventing serious injuries or fatalities.
Pool lifeguard
Merlin Entertainments
Stoke-on-Trent, Staffordshire
09.2011 - 07.2015
- Ensured safety of pool users by implementing and enforcing pool rules and regulations.
- Provided first aid and emergency care for injuries, demonstrating prompt and efficient response.
- Maintained clean swimming area, resulting in a healthy environment for swimmers.
- Enforced strict adherence to health and safety protocols, ensuring safe swimming conditions.
- Responded swiftly to emergencies, contributing to overall safety of the facility.
- Assisted swimmers in distress through effective use of rescue techniques.
- Demonstrated rescue techniques during lifeguard training sessions, promoting best practices within team members.
- Patrolled around the pool area regularly for potential risk mitigation.
Games host
HB Leisure
Stoke-on-Trent, Staffordshire
06.2010 - 09.2011
- Carried out day-to-day duties accurately and efficiently.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Customer service cashier
Tesco
Stoke-on-Trent, Staffordshire
11.2009 - 06.2010
- Ensured customer satisfaction by providing efficient and friendly service.
- Assisted customers with queries, improving overall store reputation.
- Processed card payments securely for customer peace of mind.
- Completed opening and closing procedures, ensuring store readiness.
- Identified counterfeit notes efficiently, safeguarding company assets.
- Issued receipts promptly after every transaction strengthening trust among customers.
Education
GCSEs - English, Maths, Science, Geography, P.E, French,
Blythe Bridge High School
Stoke-on-Trent 09.2003 - 08.2008
A-Levels - Geography, Psychology, Physical Education
Blythe Bridge 6th form
Stoke-on-Trent 09.2008 - 08.2010
Skills
- Composure in emergencies
- Public safety knowledge
- Tolerance to stressful situations
- Fitness maintenance
- AED operation
- Use of lifesaving equipment
- Calmness under pressure
- Water safety rules enforcement
- Health and Safety Compliance
- Team player
- Training and Development
- Outstanding customer service
Affiliations
- I am a bit of a fitness fanatic, I enjoy spending time in the gym be it for weight training, Cardio or Mobility work.
Timeline
Assistant leisure Operations Manager
Merlin Entertainments
09.2020 - Current
Lifeguard supervisor
Merlin Entertainments
11.2016 - 11.2020
Head lifeguard
Merlin Entertainments
07.2015 - 11.2016
Pool lifeguard
Merlin Entertainments
09.2011 - 07.2015
Games host
HB Leisure
06.2010 - 09.2011
Customer service cashier
Tesco
11.2009 - 06.2010
A-Levels - Geography, Psychology, Physical Education
Blythe Bridge 6th form
09.2008 - 08.2010
GCSEs - English, Maths, Science, Geography, P.E, French,
Blythe Bridge High School
09.2003 - 08.2008
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