Malik Al kayti
Lowestoft,Suffolk
Summary
Experienced lifeguard with over five years in high-pressure leisure environments, combined with over a year in a duty manager role. Proven ability to lead teams, enforce safety and compliance standards, and manage incidents calmly and effectively. strong customer service skills with a track record of maintaining safe, well run facilities.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Duty manager
Potters resorts
Hopton on sea
12.2024 - Current
- Led daily operations ensuring smooth functioning of facilities and services.
- Coordinated staff schedules and delegated tasks to optimise workflow efficiency.
- Implemented health and safety standards to maintain a secure environment for guests.
- Trained new employees on operational procedures and company policies.
- responded to emergencies and first aid incidents, making critical decisions under pressure and following escalation procedures.
- opened and closed the facility, handling cash procedures, security checks, and handovers.
Duty manager
Places For People Leisure(Latchmere)
Battersea, Wandsworth
03.2024 - 12.2024
- Supervised daily operations to ensure high standards of customer service were met.
- Assisted in training new staff members on company policies and procedures.
- Coordinated scheduling and allocation of resources to optimise service delivery.
- Oversaw daily operations to ensure high standards of customer service were maintained.
- Delivered excellent customer service through effective communication skills.
- Managed front-of-house operations to maintain a high level of service.
Lifeguard
Places for people(latchmere)
London
07.2022 - 12.2024
- Monitored swimming areas to ensure safety and adherence to regulations.
- Conducted regular inspections of equipment and facilities to maintain safe conditions.
- Undertook regular professional development training to stay updated on lifesaving techniques.
- maintained constant surveillance of pool and leisure areas, proactively preventing accidents and enforcing safety rules.
- responded immediately to emergencies, performing rescues and administering first aid in line with NPLQ and site procedures.
- dealy calmly and confidently with challenging behavior, escalating incidents when required.
Lifeguard
Places for people
New Malden
12.2019 - 03.2022
- Monitored swimming areas to ensure safety and adherence to regulations.
- Provided assistance to patrons in distress and responded to emergencies promptly.
- Conducted regular inspections of equipment and facilities to maintain safe conditions.
- Educated guests on water safety practices and proper use of pool facilities.
- Provided excellent customer service to enhance overall experience of visitors at the facility.
- Provided first aid for minor injuries, ensuring quick recovery.
Skills
- Calmness under pressure
- AED operation
- Use of lifesaving equipment
- Alertness upkeep
- Water rescue methods
- Composure in emergencies
- Customer relations
Certification
(NPLQ)Level 3 Award in Pool Lifeguarding.
National Pool Plant Operators Certificate.
First Aid at work (RQF)
Timeline
Duty manager
Potters resorts
12.2024 - Current
Duty manager
Places For People Leisure(Latchmere)
03.2024 - 12.2024
Lifeguard
Places for people(latchmere)
07.2022 - 12.2024
Lifeguard
Places for people
12.2019 - 03.2022