Matthew McPhee
Birkenhead,Wirral
Summary
Seasoned professional with focus on managing daily operations and enhancing customer satisfaction. Capable of streamlining processes, leading teams, and ensuring high standards of service. Skilled in conflict resolution and inventory management, ensuring smooth and efficient operations. Driven professional with natural aptitude for leadership, seeking to excel as Duty Manager. Possesses strong problem-solving abilities and excellent interpersonal skills, ensuring smooth operations and positive team dynamics. Committed to enhancing customer satisfaction and operational efficiency, driving success for organisation.
Reliable student with excellent initiative and interpersonal skills seeks experience in swimming teaching role. Builds rapport and relationships quickly to develop trust and improve outcomes. Multitasks well to achieve under pressure. High-energy professional with proven record of focused attention and keen prioritisation skills. Reacts quickly to critical situations and follows protocols to manage high-pressure environments. Approachable and helpful individual maximising event health and safety. Excellent communicator with fantastic problem-solving abilities. Enforces rules and accountability while de-escalating wrongful behaviour.
Overview
6
6
years of professional experience
Work history
Duty manager
GLL
Manchester, Greater Manchester
08.2025 - Current
- Managed daily operations ensuring high standards of customer service were consistently met.
- Supervised staff performance and provided guidance to enhance team efficiency and morale.
- Oversaw inventory management processes to ensure availability of resources for smooth operations.
- Assisted in financial management tasks including budget monitoring and cost control measures.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Delivered excellent customer service through effective communication skills.
- Supported marketing campaigns, increasing brand visibility within the local community.
- Conducted training sessions for new employees, enhancing team competence.
- Handled cash transactions accurately for financial integrity.
- Managed front-of-house operations to maintain high level of service.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Handled guest complaints to protect brand reputation.
- Oversaw emergency procedures and administered first aid.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Coordinated staff training sessions to maintain compliance with health and safety regulations.
Swimming Teacher
Helen Diamond Swimming
Wirral
08.2019 - Current
- Maximized individual swimmer achievement, delivering personalized one-on-one coaching to boost progress this meant sometimes changing lessons plans to adapt to other junior or adults abilities or SEN
- Developed specialized classes for swimmers with disabilities.
- Followed all child safety measures related to pool and water hazards.
- Changed communication (both verbal and non verbal) skills depending on age of customer
- Taught large class sizes by myself and competent in applying differentiation strategies (e.g. teaching same skill using different assessment strategies) when meeting learning objectives and achieving outcome while delivering enjoyable lessons.
- Life-saving equipment knowledge
- Swimming and water safety
- First Aid and CPR
- Dealt with stabbing unexpectedly near home Address where first aid was administered promptly
- Effective problem-solver
Lifeguard
Caldy Grange Trust Swimming Pool
Caldy, Wirral
08.2023 - 11.2025
- Offered flexible schedule from early starts to weekend shifts.
- Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
- Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
- Collaborated with team to achieve full pool coverage and cleaning procedures.
- Cleaned and disinfected pool equipment and accessories to minimize potential health risks.
- Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
- Minimized accidents by sharing health and safety awareness.
- Observed swimmers attentively, quickly responding to risks and concerns.
- Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.
- Ensured safety by instructing children do not run on poolside during lessons
Education
A-Levels - Applied Science Double Qualification, Health and Social Single qualification
Birkenhead Sixth Form College
Wirral 09.2020 - 05.2023
GCSEs - Maths, science, English literature, English language, Religious studies, Spanish
Ridgeway High School
Wirral 09.2017 - 03.2020
Bachelor of Science - Paramedic Practice
Edgehill University
Liverpool 09.2023 -
Skills
- Excellent decision-making
- Complaint handling excellence
- Technical equipment operation
- Comfortable working outdoors
- Proactive risk management
- Professional ethics
- Sensitivity to individual needs
- Health promotion advocacy
- Time management
- Operations management
- Cultural awareness
- First Aid
- Composure in emergencies
- Incident reporting aptitude
- Conflict resolution approach
- Use of lifesaving equipment
- Paediatric first aid training
- Alertness upkeep
- Calmness under pressure
- Emergency response readiness
- Public safety knowledge
- Customer Service
- Advanced life support
- Focused decision making
- Resuscitation techniques
- Advanced medical terminology
- Tolerance to uncertainty
- Resiliency under pressure
- Rapid assessment
- Crisis Intervention
- Critical decision-making skills
Languages
English
Fluent
British Sign Langauge
Elementary
Timeline
Duty manager
GLL
08.2025 - Current
Bachelor of Science - Paramedic Practice
Edgehill University
09.2023 -
Lifeguard
Caldy Grange Trust Swimming Pool
08.2023 - 11.2025
A-Levels - Applied Science Double Qualification, Health and Social Single qualification
Birkenhead Sixth Form College
09.2020 - 05.2023
Swimming Teacher
Helen Diamond Swimming
08.2019 - Current
GCSEs - Maths, science, English literature, English language, Religious studies, Spanish
Ridgeway High School
09.2017 - 03.2020