Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Tokunbo Ibrahim Isa

Wolverhampton

Summary

I am a dedicated, hardworking compassionate third year mental health nursing student due to qualify in August 2025. I am always striving to provide care focusing on co produced goals for better recovery outcomes. I am an energetic and highly motivated individual who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a skilled individual with years of experience in Accounting, Customer Service and Healthcare Assistance. I am an excellent team player when working towards achieving an objective.

Overview

7
7
years of professional experience

Work History

Healthcare Assistant

NHS Foundation Trust, BSMHTF
Birmingham, West Midland
06.2021 - 03.2025
  • Assist patients with domestic and personal care
  • Reporting and recording incidents/ accidents in line with the policies of the organisation
  • Assisting patients with daily activities
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Provided basic health education to patients for proper self-care post discharge.

Health care assistant

Rig Medical Recruit Ltd T/A CPL UK
Bromley, Kent
09.2018 - 06.2021
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Provided high-quality person-centred support and received consistently positive patient feedback.

Customer service assistant

Resource solution TSB Bank
Birmingham, West Midland
06.2018 - 11.2019
  • Improved customer relations by managing customer complaints effectively.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Concierge

Verto HR
London, City of London
11.2017 - 06.2018
  • Welcoming and handling residents and visitor queries
  • Secure filing of keys and fobs
  • Accompany and provide induction to external contractors
  • Health and Safety Checks and record keeping (including patrols and CCTV monitoring,
  • Maintained professional demeanour whilst dealing with difficult situations.


Education

National Diploma - Accounting

The polytechnic Ibadan
Ibadan, Oyo State
12/2001 - 04/2005

Access to Higher Education Diploma - Health Professionals

City of Wolverhampton College
Wolverhampton
05/2020 - 06/2021

Bachelor of Science - Mental Health Nursing

Staffordshire University
Stafford
08.2025

Skills

  • Team player
  • Vitals monitoring and recording
  • Excellent assessment skills
  • Computer literate
  • Conflict Management
  • Punctual and professional
  • Health & Safety Certified
  • Resilience under pressure
  • Cultural sensitivity
  • Clinical documentation
  • Basic life support
  • Clinical record-keeping
  • Effective communication
  • Person-Centred Approach

Hobbies

  • Sports (Football, Tennis and Martial Arts): I play football with my local football team on the weekends and enjoy watching my favourite team Arsenal play matches.
  • Reading: I am a keen reader of inspirational books and historical pieces.

Timeline

Healthcare Assistant

NHS Foundation Trust, BSMHTF
06.2021 - 03.2025

Health care assistant

Rig Medical Recruit Ltd T/A CPL UK
09.2018 - 06.2021

Customer service assistant

Resource solution TSB Bank
06.2018 - 11.2019

Concierge

Verto HR
11.2017 - 06.2018

National Diploma - Accounting

The polytechnic Ibadan
12/2001 - 04/2005

Access to Higher Education Diploma - Health Professionals

City of Wolverhampton College
05/2020 - 06/2021

Bachelor of Science - Mental Health Nursing

Staffordshire University

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Tokunbo Ibrahim Isa