Nicola Daniels
East Grinstead,West Sussex
Summary
Eager Healthcare Assistant with 14 years of experience. Committed to increasing knowledge of treatments through hands-on learning. Proven ability to solve complex problems and remain calm in emergency situations. Skilled at maintaining relationships with patients to provide top-of-the-line care.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Healthcare assistant
London Care
East Grinstead, West Sussex
01.2023 - 11.2023
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Monitored client health conditions and reported immediate issues to manager.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Actively developed professional healthcare competencies through regular training.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Safely and securely transported patients using hoists and wheelchairs.
- Participated in personal development initiatives to enhance service delivery and patient care.
- Safely escorted patients to and from medical appointments and hospital visits.
- Worked closely with nurses to maintain optimum levels of communication.
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Thoroughly sterilised and sanitised clinical equipment and accessories.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Accompanied client to medical or dental appointments, grocery and errands.
- Maintained confidentiality and compliance standards for optimised patient care.
Healthcare assistant
Premier Care
East Grinstead, West Sussex
04.2011 - 03.2017
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Monitored client health conditions and reported immediate issues to manager.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Actively developed professional healthcare competencies through regular training.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Explained treatments and hospital processes to patients.
- Safely and securely transported patients using hoists and wheelchairs.
- Participated in personal development initiatives to enhance service delivery and patient care.
- Safely escorted patients to and from medical appointments and hospital visits.
- Worked closely with nurses to maintain optimum levels of communication.
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Thoroughly sterilised and sanitised clinical equipment and accessories.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Accompanied client to medical or dental appointments, grocery and errands.
- Maintained confidentiality and compliance standards for optimised patient care.
Bar staff member
Sussex Inn
East Grinstead, West Sussex
05.1999 - 05.2002
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained bar stocks, replenishing daily as necessary.
- Cleared counters and disposed of waste and broken glass.
- Refused drinks service to guests without appropriate proof of age.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Handled and moved supplies between stores and bars for restocking and storage.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Worked with bar management to implement and enforce responsible drinking practices.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Promoted and upsold signature drink items, helping to improve bar sales.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Education
GCSEs - English, Maths
Sackville School
East Grinstead 09.1994 - 06.1998
Skills
- Problem solving
- Database management
- Communication skills
- Team building
- Excellent telephone manner
- Excellent communicator
- Dedicated work ethic
- Exceptional customer service
- Team player
Timeline
Healthcare assistant
London Care
01.2023 - 11.2023
Healthcare assistant
Premier Care
04.2011 - 03.2017
Bar staff member
Sussex Inn
05.1999 - 05.2002
GCSEs - English, Maths
Sackville School
09.1994 - 06.1998
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