Tobechukwu Emmanuel Egbeni
Birkenhead,Merseyside
Summary
Resourceful professional experienced in accommodation services and client placement management. Skilled in coordinating bookings, conducting suitability checks, resolving issues, and providing exceptional customer service. Demonstrates strong organisational abilities and attention to detail while effectively supporting diverse client needs in high-pressure environments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Housing Support & Temporary Accommodation Officer
Delta State Community Housing & Welfare Services
Asaba, Delta State
04.2023 - 05.2026
- Responded to urgent housing needs, ensuring timely placement in line with homelessness legislation and local housing duties.
- Managed temporary accommodation placements for vulnerable households, sourcing and allocating suitable accommodation while monitoring ongoing needs across Delta State.
- Supported individuals and families facing homelessness by providing guidance, conducting welfare checks, and facilitating referrals to appropriate support services.
- Conducted suitability assessments to ensure all placements met required safety, quality, and regulatory standards.
- Liaised with landlords, accommodation providers, and internal housing teams to secure placements and effectively resolve tenancy-related issues.
- Built strong relationships with tenants, partner agencies, and community organisations to support homelessness prevention and tenancy sustainment.
- Maintained accurate case records, managed a high-volume caseload, and worked effectively in a fast-paced environment with competing priorities.
NYSC Housing Welfare & Support Assistant
Delta State Government – NYSC Welfare Unit,
Asaba, Delta State
10.2021 - 03.2023
- Assisted with identifying, sourcing, and allocating suitable temporary accommodation for corps members, ensuring placements met basic safety, suitability, and habitability standards.
- Conducted routine checks on host accommodations and community lodgings, reporting issues and escalating concerns to senior welfare officers to ensure safety and habitability standards.
- Acted as a liaison between landlords, community leaders, NYSC members, and government welfare teams to resolve accommodation-related matters and ensure smooth placements.
- Provided frontline support to corps members facing housing challenges, delivering guidance, welfare assistance, and referrals to appropriate government support services to facilitate timely resolutions.
- Maintained accurate records of accommodation placements, suitability assessments, welfare concerns, and support actions while managing multiple cases simultaneously.
- Collaborated with internal government departments and partner agencies to facilitate emergency placements, welfare interventions, and community-based housing initiatives, enhancing support for corps members.
- Supported the Delta State Government in coordinating welfare and accommodation arrangements for NYSC members deployed across various companies, schools, ministries, and parastatals within the state.
AirBnB & Client Accommodation Manager
Chrysla Development Limited
Asaba, Delta State
01.2020 - 02.2023
- Coordinated client bookings and managed reservations, ensuring seamless check‑ins and check‑outs with a focus on client satisfaction.
- Managed day‑to‑day operations of multiple short‑let apartments, ensuring all units were prepared, maintained, and ready for client arrivals.
- Allocated clients to suitable rooms based on availability, preferences, and accommodation standards, ensuring a smooth placement process.
- Provided frontline support to guests, addressing accommodation concerns, resolving issues promptly, and ensuring a positive client experience.
- Liaised with property owners, cleaners, and maintenance teams to uphold accommodation standards and swiftly address operational challenges.
- Conducted regular inspections of apartments to ensure cleanliness, safety, and readiness, escalating maintenance issues where required.
- Maintained accurate booking records and occupancy reports while efficiently handling a high volume of reservations in a fast-paced environment.
Education
Bachelor of Science - Business Management and Computer Studies
University of Capecoast
Capecoast, Ghana 02.2011 - 06.2014
Skills
- Housing management
- Problem-solving skills
- Task prioritisation
- Organisational skills
- Professional customer service
- Relationship management
- Strong verbal and written communication skills
Accomplishments
Awards & Accomplishments
- Meritorious Service Award (2021) – Recognised by The Forward News Media for outstanding contribution to socio‑economic development and service to humanity during my tenure as Manager at Chrysla Development Limited.
- Commended for strong leadership, client placement management, and maintaining high accommodation standards across multiple short‑let properties.
Abuja Real Estate Summit Award (2026) – Recognised for outstanding contribution to the housing sector, highlighting my impact in accommodation coordination, client placement, and service delivery across Delta State.
Timeline
Housing Support & Temporary Accommodation Officer
Delta State Community Housing & Welfare Services
04.2023 - 05.2026
NYSC Housing Welfare & Support Assistant
Delta State Government – NYSC Welfare Unit,
10.2021 - 03.2023
AirBnB & Client Accommodation Manager
Chrysla Development Limited
01.2020 - 02.2023
Bachelor of Science - Business Management and Computer Studies
University of Capecoast
02.2011 - 06.2014