Joseph Hindley

• Managed safe house accommodation staff to ensure all service users were given excellent support and advocacy, with effective journey plans to independence.
• Organised day to day running of shifts such as On Call rotas, appointments, staffing levels and resident's needs.
• Resolved incidents or on-going resident issues with effective preventative and reactive safeguarding.
• Liaised with external companies and internal maintenance team to ensure safe houses are compliant with Care Quality Commission and Home Office regulations.
• Supported staff with complex service user cases by communicating and working with external agencies including Home Office, local authorities and medical and legal processionals.
• Maintained and developed local service links and contacts to support service users.
• Ensured safe house properties and outdoor areas are kept clean and tidy.
• Coordinated staff meetings, documenting key action items and decisions.

• Supported service users identified as PVOHT (Potential Victims of Human Trafficking) including weekly reviews, risk assessments and support plans.

• Ensured daily welfare checks of service users.

• Carried out weekly health and safety checks of safe houses as well as ensuring essential items were supplied

• Documented and raised any maintenance issues on behalf of residents.

• Liaised with organisations on behalf of accommodation service users such as UK Visas and Immigration, law firms, police, medical professionals and other third sector support.

• Carried out casework administration work by logging welfare checks, risk assessments and client tasks to meet Home Office KPI’s.

• Performed On Call duties during the working week including dealing with out of hour incidents and receiving out of hours referrals.

• Answered office based calls and post and relayed to the wider team.

• Maintained physical and electronic records for City Hearts North West Service Users.

• Performed HR duties including staff and volunteer inductions.

• Facilitated petty cash and expenses for staff when required as well as prepared weekly allowances for service users.

• Recorded and invoiced support hours in monthly reports for billing purposes.

• Managed office equipment and staff issued devices to ensure caseworkers could perform their duties.
  
  

Interacted with patients professionally by phone, email and in-person to deliver accurate practice information.

Updated electronic medical records with incoming clinical letters, results and other correspondence.

Registered new patients at the surgery.

Liaised with couriers and delivery companies.

Wrote correspondence to patients on behalf of the surgery and medical staff.