TIRAN KAUR PUREWAL

Client Handler at Acrisure South Sutton Winson Private Clients (High Net Worth), Twickenham
March 2020 – Present
• Act as a primary point of contact for clients, handling a wide range of enquiries and providing tailored support in often complex situations
• Build and maintain strong relationships, ensuring clients feel supported and understood
• Gather and assess detailed client information to identify needs and provide appropriate solutions
• Manage a personal portfolio of clients, ensuring timely follow-up and ongoing engagement
• Liaise with underwriters and third parties to resolve issues and achieve positive outcomes
• Handle sensitive conversations professionally, including managing expectations and resolving complaints
• Ensure all work is compliant, accurate, and completed to a high standard
• Contribute to team cohesion and communication, including organising team-building initiatives

Insurance Consultant at A-Plan Insurance, Solihull
July 2017 – March 2020
• Delivered frontline customer service, supporting clients with a wide range of needs and circumstances
• Managed high volumes of enquiries from multiple channels, prioritising effectively
• Built strong relationships with customers to understand their situations and provide appropriate solutions
• Worked collaboratively across departments and branches to resolve complex cases
• Took ownership of a department independently, demonstrating initiative and accountability
• Consistently achieved and exceeded performance targets through proactive engagement

Insurance Advisor at Swinton Insurance, Leamington Spa
June 2017 – July 2017
• Handled new business, renewals, and customer enquiries in a fast-paced environment
• Provided clear and accurate information to support customer decision-making
• Maintained a strong focus on customer retention and satisfaction

Optical Supervisor at Specsavers, Leamington Spa & Coventry
February 2011 – June 2017
• Provided frontline support to customers, including those requiring additional care and reassurance
• Coordinated appointments, managed administrative processes, and supported clinical services
• Supervised staff and organised rotas to ensure smooth daily operations
• Resolved customer concerns and ensured a positive experience for all service users
• Built long-term relationships with clients, contributing to repeat business and trust