Aiyden Mckoy

London

Summary

Customer service representative with proven ability to deliver clear and supportive communication in high-volume environments. Efficiently manages inquiries, resolves issues at first contact, and maintains accurate records while ensuring exceptional customer care. Committed to providing timely updates and fostering trust through respectful interactions, even in challenging situations. Reliable team player dedicated to enhancing customer experiences and building long-lasting relationships.

Overview

2022

years of professional experience

Work history

Front of House Team Member

Greene King

London , Victoria

2021.05 - 2021.08

Delivered prompt and friendly face-to-face service, supporting a busy, fast-paced environment with strong attention to detail.
Resolved customer concerns on the spot, maintaining a positive experience and contributing to repeat business.
Managed cash transactions accurately, maintaining 100% till accuracy during shifts.
Maintained high standards of organisation, cleanliness and safety, following all health and safety procedures.
Built strong rapport with customers through respectful, approachable communication.
Ensured customer satisfaction by providing excellent service.
Adhered to health and safety regulations strictly.

Customer Service Representative

William Hill

London , Greater London

02 2024 - Nu undefined

Enhanced communication channels through regular updates on company policies and promotions.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Handled high volumes of inbound calls and digital enquiries, accurately recording customer issues and updating systems in real time.
Diagnosed customer concerns by asking clear, structured questions and providing step-by-step solutions that resolved issues on first contact.
Navigated multiple internal systems simultaneously to process requests, verify information, and ensure 100% accurate customer records.
Delivered clear and supportive communication, ensuring customers fully understood next steps, timelines and outcomes.
Managed complex or escalated cases with calm professionalism, maintaining positive customer relationships even under pressure.
Followed company processes and compliance guidelines, ensuring zero policy breaches while handling sensitive customer information.
Collaborated with colleagues and relevant teams by passing on accurate updates, ensuring smooth progression of customer requests.
Achieved consistently high customer satisfaction scores by providing friendly, efficient and transparent service.

Education

GCSEs -

Sedgehill Academy

London

09/2013 - 06/2018

Level 1 - Plumbing

Bromley College

Bromley

09/2018 - 06/2019

Skills

High-Volume Call Handling:
Capable of managing 50 customer interactions per shift, ensuring accurate logging of repair requests and consistent service delivery

Efficient System Navigation:
Experience using multiple digital systems simultaneously, with the ability to update records and process requests within minutes while maintaining accuracy

Strong Communication Skills:
Demonstrated ability to actively listen, explain information in clear, plain English, and adapt tone for distressed or vulnerable customers

Problem Resolution:
Proven track record of resolving customer issues on first contact, achieving 90% positive outcomes through clear diagnostics and effective solutions

Attention to Detail:
Accurate in recording customer details, booking services and repairs, and following procedures with zero compliance breaches in current role

Resilience & Professionalism:
Able to remain calm and solution-focused when handling challenging or escalated customers, maintaining service quality under pressure

Multitasking & Prioritisation:
Skilled in processing multiple tasks at once, including logging repairs, updating customer notes, and coordinating with third parties

Customer Relationship Building:
Consistently recognised for delivering friendly, supportive service, contributing to increased repeat customer engagement

Timeline