Tinashe Hove
Northampton,Northamptonshire
Summary
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service, procurement solutions, mentorship or training of staff or employees, efficient logistical solutions and a reliable team player other team members can relay on.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Support Worker
Emmaculate care services ltd
Northampton, Northamptonshire
04.2023 - Current
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Led group activity programmes to support independence and encourage community inclusion.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Administered medication with rigorous planning and recordkeeping.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Cargo and courier division manager
United Parcel Service (UPS)
Harare, Zimbabwe, Harare
08.2014 - 04.2018
- Developed empowering employee culture focused on equipping staff to independently meet customer needs.
- Identified and diminished performance gaps by coaching and supervising subordinates.
- Enforced first-class workmanship among staff for successful delivery of targets.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Encouraged all employees within department to present positive, exemplary image to customers.
- Implemented process-improvement initiatives within department resulting in reduced operating costs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited and trained department staff to boost employees productivity.
- Delivery routing and scheduling.
- Contract management.
- Strategic fleet management.
Education
bachelor of science honours degree - supply chain management
Chinhoyi university of technology
Chinhoyi, Zimbabwe 08.2012 - 08.2016
Master of science degree - Supply chain management specializing in Procurement
Chinhoyi university of technology
Chinhoyi, Zimbabwe 03.2017 - 03.2019
Redcross Qualifications Certificate - Nurse Aide
zimbabwe redcross society
Chinhoyi, Zimbabwe 03.2022 - 06.2022
Skills
- Interpersonal
- lecturing/training
- Business development
- Procurement
- logistics
- Transport
- Communication
- Customs clearance and exercise
- Life skills development
- Development support
- Quality improvement techniques
- Documentation expertise
- Agile methodologies
- Quality Assurance reporting
- computer skills
- Care plan development
- Medication administration
- Care management
- Support group management
Languages
English
Fluent
SHONA
Fluent
Timeline
Support Worker
Emmaculate care services ltd
04.2023 - Current
Redcross Qualifications Certificate - Nurse Aide
zimbabwe redcross society
03.2022 - 06.2022
Master of science degree - Supply chain management specializing in Procurement
Chinhoyi university of technology
03.2017 - 03.2019
Cargo and courier division manager
United Parcel Service (UPS)
08.2014 - 04.2018
bachelor of science honours degree - supply chain management
Chinhoyi university of technology
08.2012 - 08.2016
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