Tina Louise O'Donnell

• Supports the DSL in all safeguarding and child protection matters
• Makes referrals to external agencies such as social care and the police.
• Provides advice and guidance to students on safeguarding issues
• Manages and investigates safeguarding concerns by gathering information, speaking to individuals and recording accurate information on child protection management system
• Accurately writing reports meeting strict deadlines
• Attending strategy meetings and working closely with external agencies

• Fostered strong relationships with students to provide emotional support when needed.
• Built strong relationships with external agencies to ensure additional support services were available for vulnerable students.
• Built relationships with students and parents

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Dealt with attendance on a daily basis, communicated with students and parents as a first point of contact for information, help or complaints.
• Supported new starters, manage student issues and held meetings with parents regarding various concerns, liaise with other staff members of all levels, carry out daily lunch duty, attend staff training, collaborate with multiple external agencies and attend meetings when required.
• Attended parents evenings, greeting the parents and give out any information where necessary. Dealt with positive and negative behaviour appropriately and have to be constantly aware of any safeguarding issues and deal with them accordingly.

• Managed the Vericool cashless catering system, maintaining free school meals information and making sure it was up to date and accurate; also banking, managing petty cash and petty cash claims.
• Responsible for the financial management of school trips; including setting up, maintaining and balancing accurate spreadsheets, allocating online payments and liaising with other departments and trip leaders to ascertain trip requirements.
• Dealt with post, checked relevant deliveries and processed goods-received notes, produced creditors and debtors reports, and also handled purchase order requests.
• Worked with external agencies, students and parents via email, telephone and face-to-face to help with financial queries. Used Microsoft Office and in-house systems Facility, myportal, PSF and CMAT Accounting.

• Calculating hours from clock cards for employees on a weekly basis
• Being in charge of invoicing pallet customers for their business and general credit control.
• Data input, account reconciliation, liaising with customers, suppliers and colleagues to resolve queries. Use of Microsoft Office and Sage Accounting.

Main duties:

• Customer-facing sales and service; handling cash, refunds, adhering to sales standards and making sure I offered store orders as much as possible.
• The role involved approaching and interacting with customers in all departments, and helping wherever possible.
• Unpacking deliveries and re-merchandised sections for new lines; as well as replenishing shop floor stock levels every hour.

Duties included:

• Managing, motivating and leading a team of five on a day to day basis.
• Opening and closing of the store, cash handling, banking and being in charge of high value stock.
• Serving customers, which included adding on and up-selling to maximise sales, and also dealing with complaints.
• Placing orders, taking in repairs, booking stock in and out of the store, liaising with head office and manufacturers, visual merchandising, re-merchandising/re-branding of the store. Working out weekly monthly and yearly targets, using an in house IT system, recruitment and staff training.
• Gained my JET 1 & 2 (Jewellery Educational Training) qualifications.

• Part-time role on a fast-paced fruit and vegetable stall
• Responsible for serving customers, cash handling and making sure the stall was fully stocked.