Tina Fleming

Working alongside our partners, we strive to impact people's lives positively through trusted, personalised, and comprehensive social care support. This enables individuals to have choice and control, thereby maximising their wellbeing and independence within their local community. At the core of my role is promotion of independence, choice, and control. Dedicated to empowering individuals to realise their full potential for independence with could be through my Trusted Assessor role, by prescribing equipment to enhance their skills and maintain a good quality of life. I worked within the therapy team for 10 months supporting the team with minor adaptations, equipment and identifying for major adaptations, and completed documentation overseen by the Occupational Therapy, Assistant Team Manager. I engage directly with the public, both over the phone and through home or care setting visits. My responsibilities are diverse and include assessing people's needs and conducting regular reviews, this could be through reviewing equipment or care plans. Often, I serve as the initial point of contact for the public with our service, collecting preliminary information and determining the need for further assessment, as well as directing people to additional services. In collaboration with individuals, their carers, professionals from other agencies, care providers, and Support Brokers, I assist vulnerable adults and their families in identifying and organising services that cater to their needs and enhance independence, choice, and control. I manage a caseload of individuals, for whom I develop and routinely monitor a support plan.

Documented specific duties and responsibilities related to assessments and support planning.

• Minor Adaptations
• Major Adaptations
• Prescribing equipment

• Complete section 9 and 10 assessments.

• Complete section 42 enquiries.

• Assess and order equipment.

• Ownership of support plan, including the creation and its delivery.

• Completing Risk assessments.

• Assist in training new staff.

• Facilitated family involvement in clients' lives, strengthening familial relationships and support systems.
• Participated in training programmes for continual professional development.
• Coordinated transport arrangements for disabled individuals, increasing accessibility to essential services and community activities.
• Assisted residents with household tasks to maintain cleanliness and orderliness by signposting information.
• Assisted clients with mobility issues for enhanced independence.
• Ensured safety within the home setting by performing risk assessments.
• Worked closely with other care staff for seamless service delivery.
• Talked and actively listened to service users to nurture trusted relationships.
• Implemented support plans into service users' daily activities.
• Supported, guided and empowered service users to achieve their optimal capabilities.
• Followed safe moving and handling practices to achieve the highest level of client safety.
• Championed patient independence, actively involving service users in care plan development.
• Signposted to specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
• Communicated client progress updates to health professionals and family members.
• Upheld Care Act (2014).
• Kept detailed, accurate records for well-maintained care continuity between support staff.
• Maintained confidential case documentation in line with data protection regulations.
• Attended regular training and supervision workshops for improved service user support.
• Partnered with external support networks to deliver holistic client care.
• Used assessment findings to action necessary care plan adaptations.
• Monitored service user progress, escalating concerns for swift resolution.
• Guided service users to local charities and community resources for additional support.
• Responded proactively to changing circumstances for optimised service user care.

I assist residents in their homes, encouraging and enabling them to preserve their independence and well-being, all while adhering to established policies and procedures. I carry out section 9 and 10 assessments, risk assessments, and support plans to determine

The necessary level of ongoing care and support, which is crucial when an individual is transitioning back home from a hospital stay. Additionally, we collaborate with families, third parties, GPs, nurses, and occupational therapists to ensure a seamless continuum of care. The key skill employed is communication, which is vital for assessing physical and mental state of individuals we serve. I assist residents in their homes, encouraging and enabling them to preserve their independence and well-being, all while adhering to established policies and procedures. Carry out risk assessments, and support plans to determine necessary level of ongoing care and support, which is crucial when an individual is transitioning back home from a hospital stay. Additionally, we collaborate with families, third parties, GPs, nurses, and occupational therapists to ensure a seamless continuum of care.

• Provided timely assistance on phone calls to enhance customer experience., providing excellent customer service.
• Assisted customers effectively to ensure high levels of satisfaction., delivering high levels of satisfaction.
• Prioritised responsibilities to ensure timely completion of work. to meet deadlines.
• Fulfilled job responsibilities within set timeframes and quality expectations. within deadlines and to company standards.
• Managed daily administrative tasks to support smooth business operations. to maintain smooth business operations.
• Understood and adhered to company's health and safety policies.
• Encouraged transparent communication with colleagues to enhance teamwork and collaboration across various teams.
• Established as main liaison for staff and clients to streamline interactions. for staff and clients.
• Produced and refined documents and presentations for manager's review. and presentations for manager.
• Took on additional responsibilities to adapt to evolving demands and support team objectives.
• Received, sorted and distributed incoming mail.
• Coordinated meetings, developing agendas and minutes for each session.
• Drafted email communications to inform attendees about meetings and appointments., invitations and agendas for meetings, events and appointments.
• Performed responsibilities while adhering to established company protocols. with strict compliance to company standards and policies.
• Organised and updated files to ensure easy access to information for staff. with updated, easily accessible information for staff.
• Responded to incoming requests for information, inquiries, and complaints promptly. for information, inquiries, and complaints.

Performed various administrative tasks to support team operations.

Collected and processed application forms for race or kart licences and managed upgrades during events.

• Inputting data onto the computer system and printing licence, to post out within a time period.

• Greeted applicants in reception and assessed qualifications for licences or upgrades.

• Training new or temporary staff to the team.

1994 – 1999

RAC Motor Sports Association

Senior Administrator