JULIE STEVEN-FOUNTAIN
Camberley,Surrey
Summary
Driven and well-qualified individual with keen aptitude for Material Resource Planning and problem-solving skills. Demonstrated expertise in strong communication and organizational abilities. Capable of optimizing resource allocation and contributing to streamlined operations.
Overview
38
38
years of professional experience
Work history
Qualified Assessor
Paragon Skills
06.2023 - 12.2024
- Company Overview: Training provider
- Working as an Assessor, for Paragon Skills, and their workforce, who are a training provider
- My role is to manage a caseload of 45- 70 or more learners to achieve a Nationally recognized qualification in the Health and Social Care industry, including Functional Skills
- However, In the past year, I was assigned to a marking role, due to my skills with feedback and developing learner’s skills and knowledge
- Training provider
- Assisted in teacher recruitment, ensuring highly qualified individuals join the team thereby uplifting the quality of education provided at the preschool.
Qualified Assessor
Voyage Care
09.2017 - 06.2023
- Company Overview: Support individuals with learning disabilities
- Working as an Assessor, for Voyage Care, and their workforce, who support individuals with learning disabilities
- My role is to manage a caseload of 45 or more learners to achieve a Nationally recognized qualification in the Health and Social Care industry, including Functional Skills
- Support individuals with learning disabilities
Qualified Assessor
T2 Training Solutions
05.2016 - 09.2017
- As an Assessor for a large Training Provider, my role is to manage a caseload of 45 or more Learners to achieve qualifications in Health and Social Care, including Functional Skills and Employment Rights and Responsibilities
- Aims and objectives are to maximize Learners continuing professional development by attaining their qualification within timely completions
- This involves varied assessment methods tailored to the Learners learning style and motivational techniques
- I have achieved the TAQA Award to deliver Health and Social Care Apprenticeships
- Trained junior assessors in company standards and procedures, ensuring quality service delivery.
- Assisted in the development of training materials for junior assessors.
- Collaborated closely with other assessors for a consistent approach towards evaluation.
Senior Carer
Cherrydale Residential Home
01.2012 - 12.2016
- As a Senior Care Assistant in a Residential Home my job was to organize a team of carers to provide appropriate care on a 24-hour basis
- This involved ensuring that shifts ran smoothly, that staff were confident in their delegated tasks and that the team enabled the service users to receive the best possible levels of care
- I was responsible for assisting residents with their care needs; this included personal care relating to hygiene, assisting with mobilizing and dispensing medication
- I was often required to liaise with family members and doctors regarding the health and care of residents
- I had to complete progress notes, care plans and ensure that communication notes were updated each shift
- I also supervised staff on a shift rota to ensure practices were of the standards required by the local authority
- During my time there, I achieved three Diploma's in adult care Level 2, 3 and 5) and can apply the knowledge I gained in these qualifications within my capacity as Senior Care Assistant
Care Assistant
Astor Care and Nursing Agency
04.2010 - 11.2012
- Working as a Care Assistant
- I took direction from senior supervisory staff to ensure the safety and care of clients
- I was required to carry out personal care tasks, feeding and reporting any changes to the senior staff to ensure good quality care was always maintained
- This was a domiciliary role, which involved supporting vulnerable people, elderly, disabled and people with complex needs
- Working in the homes of clients, my job was to ensure wellbeing, whilst supporting people with shopping, cooking, personal care and companionship
- Provided emotional support to patients, improving their mental wellbeing.
Horticultural Assistant
North Hill Nurseries
05.2007 - 04.2012
- This was a part time role which supplemented my income whilst being self-employed
- Duties involved general gardening, assisting garden designers and landscapers find and acquire all their requirements in one visit and source nursery products for customers if products were unavailable right at the nursery
Self-employed Manager
The Hare and Hounds Pub
01.1998 - 04.2012
- This was a partnership role with my husband
- Operating a traditional public house under a Tenancy Agreement
- Hosting guests and performing day to day running of a busy village pub
- Constantly adapting to ensure the pub is profitable, pleasant, safe and secure
- Interacting with customers ensuring high standards of customer service is maintained, organizing and advertising events, recruiting and managing staff, maintaining relations with local community and performance monitoring ensuring sales targets are met
Administrative Assistant
Southampton Football Club
01.1993 - 12.1998
- Performed general office duties
- Managed over 50 customers a day, which increased sales significantly.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Interacted professionally with clients providing excellent service at all times.
- Contributed to team effort by accomplishing related results as needed.
- Improved customer satisfaction through prompt response to email and phone queries.
- Managed front desk duties to ensure smooth operation of reception area.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Assistant Manageress
The Clump Inn and Bedfords (Whitbread Inns)
01.1987 - 12.1993
- Day to day running of busy Centre pubs
- Profits increased significantly for the company, with my management skills
- Established buy pubs with regular customers who were not necessarily accustomed management to changes of staffing or management and required diplomatic and sensitive approaches.
Skills
- Qualified assessor
- NVQ 3 Qualified
- NVQ 2 Qualified#
- Level 5 Qualified
- Level 7 Qualified
- Qualified driving license
Timeline
Qualified Assessor
Paragon Skills
06.2023 - 12.2024
Qualified Assessor
Voyage Care
09.2017 - 06.2023
Qualified Assessor
T2 Training Solutions
05.2016 - 09.2017
Senior Carer
Cherrydale Residential Home
01.2012 - 12.2016
Care Assistant
Astor Care and Nursing Agency
04.2010 - 11.2012
Horticultural Assistant
North Hill Nurseries
05.2007 - 04.2012
Self-employed Manager
The Hare and Hounds Pub
01.1998 - 04.2012
Administrative Assistant
Southampton Football Club
01.1993 - 12.1998
Assistant Manageress
The Clump Inn and Bedfords (Whitbread Inns)
01.1987 - 12.1993
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