Denys Striyenku
Deputy Store Manager
Knowsley
Summary
Retail and business manager with the mission to empower every person and every organisation to achieve more. I have the vision of supporting people and business to grow since when they grow I am able to grow. Well-versed in supporting on strategical measures and conducting analysis to help in the decision making process. Effective leader with a business degree capable of identifying new opportunities and well-developed communication, analytical and strategic skills. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Deputy Store Manager
JYSK
09.2021 - Current
- Understand, comply and implement company policies
- Successfully Reached sales targets and increased profits
- Dealing with customer service issues such as queries and complaints and successfully increased customer satisfaction
- Interviewing and recruiting new staff
- Supervising areas responsible and organising training
- Organising and planning rotas and holidays
- Overseeing stock control and receiving orders
- Control stock to efficiently work in a lean system
- Maintain stock adjustments under the target
- Maintain sales deviations low and under target
- Analyse sales figures and forecast future sales having into consideration last years sales and results and keeping close attention to country and city economical projections
- Maintain awareness of market trends and monitor competitors through SWOT analysis
- Control budgets and costs having into consideration the commercial calendar
- Provide reports to senior company executives to justify results and changes
- Successfully passed the company audits
- Conducted store operations to support the staff and customers
- Coached and implemented new habits in store such as the implementation of monthly meetings with staff to track progression and keep motivation high
- Kept files and documents organised in order to easily keep track of any necessary documents
- Increased sales exponentially, hitting £100 000 sales in before the end of March 2022 being the highest since the store opened
- In 26 stores in the UK, my store is within the 7 best stores in sales
- Comparable, last year was between the last 5 in the UK and in square meter, is between the 3 smallest stores
- Successfully decreased the stock levels in store without loosing sales, which increased our net profit considerably
- Achieved a higher customer flow in store, which helped with the results
- My store is considered the best store in the UK according to the commercial audit results, passing the last audit with a result of 90%
- Currently training new staff members, managers and deputy managers from another stores due to my training style, skills and high standards
- Successfully supporting another stores, increasing their standards and training managers already in the business, by showing my routines and working over their managing style and standards
- Joined JYSK Academy Talent, to better refine my management skills.
Holder
Decathlon
04.2021 - 09.2021
- Support on the commercial policy for an area of the store, using the store project and the company customer service policy
- Support on the Omnichannel commercial actions needed to satisfy the customers and increase turnover by strategic analysis of the Omnichannel performances every two weeks, to understand which products need to be available immediately to the customer, and which products need highlight as an extension of range available next day, through digital platforms
- I ensure customers' experience is fast and efficient through a mix of Omnichannel
- Self informed Best Choice layout and Omnichannel product availability
- Supporting on the stock analysis to have the correct stock in the building, whether this is on the shop-floor immediately available to the customer, or the extension of range products in the back of house
- Manage the team on the shop floor focusing on being available and approaching customers
- Whilst perfecting the layout best suited to the Omnichannel business
- Support on the necessary measures to Develop talent and build autonomy of team members
- Regularly analyse omnichannel performances using the Sales Performance tool provided and select/adapt the offer based on this information
- Support on the organisation of the seasonal moves for the commercial area of the store
- Assist on Building healthy competition within the team to boost TO and improve customer satisfaction
- Have an active rote in the store's operation and in the store management team's decisions
- Assist Commercial and Store manager in ensuring the sustainability of the project through an accurate and regular forecasting
- Responsible for the daily shift: Health and safety, best customer service, handling with complaints and coordination of staff
- Ensuring Click & Collect parcels are collected, if not, take the necessary measures
- Responsible for the Cycling department.
Key-Holder
IKEA
Coventry, West Midlands
11.2017 - 06.2020
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
Education
BA(Hons) - Business Management
Coventry University
Coventry 09.2018 - 03.2021
BA(Hons) - Games Technology
Coventry University
09.2017 - 06.2018
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Escola Profissional de Bento
09.2014 - 06.2017
Skills
Coaching and leadership Data Analysis RecruitmentStrategic Planning ForecastingSales and Marketing
Relationship building and management
Goals and performance
Customer experience
Staff supervision
Stock management
Training
Timeline
Deputy Store Manager
JYSK
09.2021 - Current
Holder
Decathlon
04.2021 - 09.2021
BA(Hons) - Business Management
Coventry University
09.2018 - 03.2021
Key-Holder
IKEA
11.2017 - 06.2020
BA(Hons) - Games Technology
Coventry University
09.2017 - 06.2018
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Escola Profissional de Bento
09.2014 - 06.2017