Tina Clapson
Fordingbridge,Hampshire
Summary
A dedicated professional with a strong foundation in effective communication, teamwork, and adaptability. Demonstrates exceptional patience and diplomacy in diverse situations, ensuring smooth collaboration and task execution. Committed to leveraging these skills to contribute positively to team dynamics and organisational success.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
31
31
years of professional experience
Work history
Bar Staff Member
The Churchill Arms
Alderholt, Dorset
2024.12 - current
- Restocked bar efficiently during busy periods.
- Handled cash transactions to ensure accurate accounting.
- Ensured customer satisfaction by providing excellent service.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Rotated stock regularly, reducing waste from expired products.
Head of Kitchen / Unit Manager
Compass Group trading as Chartwell
Fordingbridge, Hampshire
2017.09 - Current
- Streamlined work processes to improve service speed and efficiency.
- Delegated tasks effectively for smooth kitchen operations.
- Adhered to budget constraints whilst maintaining high-quality offerings.
- Trained junior staff members, improving overall kitchen efficiency.
- Maintained clean workspace that adhered to health regulations, reducing risk of contamination.
- Implemented effective food preparation techniques, enhancing meal presentation and taste.
- Monitored cooking procedures, ensuring consistency in dish quality.
- Ensured highest standards of food hygiene and safety for customer satisfaction.
- Managed kitchen inventory with keen attention to detail, avoiding waste and overstocking.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
Dispensary Administration Assistant
Fordingbridge GP Surgery
Fordingbridge, Hampshire
2013.02 - 2017.09
- Handled petty cash transactions, ensured proper financial management within office.
- Complied carefully with procedures, upheld standards of quality administration.
- Streamlined workflow by prioritising tasks according to urgency and importance.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Processed client requests for enhanced customer satisfaction.
- Communicated professionally with clients, cemented positive relationships.
- Handled sensitive information, maintained confidentiality at all times.
- Managed incoming calls, ensured effective communication channels.
- Responded to telephone enquiries from clients, vendors and members of public.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
Weight loss consultant
Weight Watchers Ltd
Salisbury, Wiltshire
2008.06 - 2013.09
- Educated clients on healthy eating strategies, promoting long-term lifestyle changes.
- Provided psychological support to clients, enhancing commitment to weight loss goals.
- Advocated for balanced nutrition as key component of overall wellbeing.
- Guided clients towards healthier food choices for sustainable weight maintenance post-programme completion.
- Addressed any concerns or questions from clients promptly; provided clear explanations and reassurances when needed.
- Engaged in continuous professional development to stay abreast of latest research in nutrition field.
- Maintained up-to-date records of all client interactions; ensured privacy and confidentiality at all times.
- Conducted weekly group sessions to encourage community support in weight loss journey.
- Improved client motivation with regular progress updates and positive reinforcement.
- Offered compassionate guidance on diet-related concerns, aiding motivation towards target weight.
- Helped clients set long-term goals, with periodic check-ins to support necessary changes and adjustments.
- Listened actively and advised clients on diet-related concerns to offer emotional support.
Customer Consultant & Technical Website Support
Friends Provident Life Assurance and Pensions
Salisbury, Wiltshire
2004.02 - 2011.08
- Established a positive work environment with effective teamwork and collaboration.
- Enhanced customer satisfaction by resolving queries swiftly and efficiently.
- Provided quality customer service for increased trust in the business.
- Achieved high levels of client retention through professional, courteous interactions.
- Managed multiple tasks simultaneously to improve efficiency in a demanding environment.
- Utilised product knowledge effectively, resulting in informed customers.
- Handled difficult customers calmly for a positive resolution of complaints.
- Boosted company reputation for excellent service by addressing all customer concerns with empathy.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Listened actively to offer accurate information and best solution to their needs.
Bar staff member / Waitress
Swan Inn at Stoford
Salisbury, Wiltshire
1997.10 - 2004.02
- Prepared beverages, ensuring consistent quality.
- Restocked bar efficiently during busy periods.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Assisted in training new staff, contributing to team efficiency.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Managed customer disputes effectively, preserving the business reputation.
- Served customers to foster a friendly atmosphere.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Ensured customer satisfaction by providing excellent service.
- Liaised with kitchen staff for seamless service delivery.
- Handled cash transactions to ensure accurate accounting.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
Motor Vehicle Technician & Parts Assistant
Autecnique
Salisbury, Wiltshire
1999.10 - 2002.08
- Attended regular training sessions to enhance skill set and industry knowledge.
- Managed record keeping of all performed services, maintaining transparency with clients.
- Utilised specialised tools and equipment effectively, achieving precision in repairs.
- Followed manufacturer's specifications for all repair and maintenance work, ensuring quality outcomes.
- Communicated clearly with suppliers for timely delivery of required parts.
- Installed new parts accurately to improve overall vehicle performance.
- Identified potential future issues during servicing, preventing costly breakdowns or repairs.
Apprentice mechanic & MOT Tester
Craze Brothers Ltd
Salisbury, Wiltshire
1995.05 - 1999.10
- Attended training sessions for continuous learning and development.
- Complied with all industry standards ensuring company's reputation is upheld at all times.
- Collaborated with team members for efficient workflow.
- Made reliable recommendations on necessary repairs and preventive measures,.
- Developed diagnostic skills by working under supervision of experienced mechanics.
- Performed tyre changes and alignments, enhancing driving conditions for clients.
- Conducted routine maintenance to increase vehicle lifespan.
- Repaired faulty components, ensuring optimal vehicle performance.
- Assisted in vehicle inspections for improved road safety.
- Carried out scheduled and routine maintenance on small and large vehicles.
- Attended all company and manufacturer training to increase knowledge.
- Adhered strictly to DVSA guidelines when carrying out MOT tests-contributing towards establishing company reputation for integrity and professionalism.
Education
Level 3 Food Safety - Catering
Highfield Qualifications
Southampton 2023.04 -
NVQ Level 2 - Hospitality & Catering
Federation of Industry Sector Skills & Standards
SouthamptonMOT Testers Certificate -
Salisbury College
Salisbury, Wiltshire 1999.05 -
NVQ Level 3 - Vehicle Mechanical & Electronic System repair and Replacement
Salisbury College
Salisbury, WiltshireGCSEs -
Shaftesbury Upper School
Shaftesbury, Dorset 1994.07 -
Skills
- Effective communication skills
- Team player
- Flexibility in task handling
- Patience and diplomacy
References
References available upon request.
Timeline
Bar Staff Member
The Churchill Arms
2024.12 - current
Level 3 Food Safety - Catering
Highfield Qualifications
2023.04 -
Head of Kitchen / Unit Manager
Compass Group trading as Chartwell
2017.09 - Current
Dispensary Administration Assistant
Fordingbridge GP Surgery
2013.02 - 2017.09
Weight loss consultant
Weight Watchers Ltd
2008.06 - 2013.09
Customer Consultant & Technical Website Support
Friends Provident Life Assurance and Pensions
2004.02 - 2011.08
Motor Vehicle Technician & Parts Assistant
Autecnique
1999.10 - 2002.08
MOT Testers Certificate -
Salisbury College
1999.05 -
Bar staff member / Waitress
Swan Inn at Stoford
1997.10 - 2004.02
Apprentice mechanic & MOT Tester
Craze Brothers Ltd
1995.05 - 1999.10
GCSEs -
Shaftesbury Upper School
1994.07 -
NVQ Level 2 - Hospitality & Catering
Federation of Industry Sector Skills & Standards
NVQ Level 3 - Vehicle Mechanical & Electronic System repair and Replacement
Salisbury College