Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Emilie Thomson

Summary

Result driven individual who has consistently met sales targets whilst also delivering exceptional customer satisfaction. highly skilled in CRM systems, adaptability and working efficiently under pressure. Demonstrate team work skills, working well alone and maintaining full focus on job objectives.

Overview

5
5
years of professional experience
14
14
years of post-secondary education

Work history

Bar staff member

Trimpell Sports and Social Club
Morecambe, Lancashire
03.2024 - Current

-Working in a fast paced environment.

-Consistently enhancing skills to adapt to changes.

-Working unsociable hours.

-Offered friendly and efficient customer service.

-Manual handling.

-High standards of hygiene.

Inbound Sales Advisor

EE
Lancaster, Lancashire
02.2023 - 01.2024

-Delivering a high level of customer service to new and existing customers.

-Successfully setting up new accounts.

-Using multiple operating systems at one time.

-Consistently meeting and exceeding targets.

-Prioritising tasks efficiently under high pressured situations.

-Managing a high volume of calls with accuracy and efficiency.


Shift leader

QFM Group
Morecambe, Lancashire
07.2022 - 01.2023

-Managing staff assignments on shift.

-Manage Open and Closing of the restaurant.

-Ensure staff morale is high for shift efficiency.

-Take stock count and fill out delivery orders.

-Maintain high standards for customers to ensure satisfaction.

-Oversee on sight staff training for new team members.

-Key holding.

-Work towards daily and weekly targets.

-Maintaining a clean and safe work environment.

-Daily Safe and Cash counting.

-Addressing customer enquires, queries or concerns efficiently.


Team manager

QFM Group
Morecambe, Lancashire
09.2020 - 07.2022

- Achieve customer satisfaction by taking orders efficiently and communicating with my coworkers to deliver food quickly.

- Managed various Cash Transactions such as, Cashing up tills, cash counting and till transactions.

- Fully competent in all 6 areas, including kitchen, food safety compliance and restaurant hygiene.

-Working a variety of shifts including early mornings and evenings.

-Manual Handling.


Education

GCSEs - English Literature

Carnforth High School
Carnforth, Lancashire
06.2018 - 03.2020

GCSEs - English Language

Carnforth High School
Carnforth, Lancashire
06.2018 - 03.2020

GCSEs - Maths

Carnforth High School
Carnforth, Lancashire
06.2018 - 03.2020

GCSEs - Combined Science

Carnforth High School
Carnforth, Lancashire
06.2018 - 03.2020

GCSEs - Art

Carnforth High School
Carnforth, Lancashire
06.2018 - 03.2020

GCSEs - Geography

Carnforth High School
Carnforth, Lancashire
06.2018 - 03.2020

BTEC level 2 - Music

Carnforth High School
Carnforth, Lancashire
06.2018 - 03.2020

GCSEs - P.E

Carnforth High School
Carnforth, Lancashire
06.2018 - 03.2020

Skills

-Meeting sales targets

-Knowledge in CRM systems

-Expert communication skills

-Effective customer resolution and satisfaction

-Constructive feedback

-Adaptability and flexibility

-Cash Handling

-Data entry

-Training and development

-Task prioritisation and organisational skills




References

References available upon request.

Timeline

Bar staff member

Trimpell Sports and Social Club
03.2024 - Current

Inbound Sales Advisor

EE
02.2023 - 01.2024

Shift leader

QFM Group
07.2022 - 01.2023

Team manager

QFM Group
09.2020 - 07.2022

GCSEs - English Literature

Carnforth High School
06.2018 - 03.2020

GCSEs - English Language

Carnforth High School
06.2018 - 03.2020

GCSEs - Maths

Carnforth High School
06.2018 - 03.2020

GCSEs - Combined Science

Carnforth High School
06.2018 - 03.2020

GCSEs - Art

Carnforth High School
06.2018 - 03.2020

GCSEs - Geography

Carnforth High School
06.2018 - 03.2020

BTEC level 2 - Music

Carnforth High School
06.2018 - 03.2020

GCSEs - P.E

Carnforth High School
06.2018 - 03.2020
Emilie Thomson