Tiffany-Caroline Glennon
Twickenham,London
Summary
Driven professional with exceptional leadership qualities and keen understanding of customer service and team management. Proven ability to handle high-pressure situations and foster welcoming atmosphere. Committed to enhancing patron satisfaction and boosting sales through innovative strategies and staff development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pub manager
Lea Taverns
Twickenham, London
02.2020 - Current
- Managed daily operations, ensuring smooth running of pub.
- Coordinated staff schedules to avoid understaffing during peak times.
- Ensured high standards of cleanliness with regular inspections and cleaning duties.
- Trained new hires in pub policies and procedures for consistent service delivery.
- Developed strong relationships with suppliers for timely deliveries at best prices.
- Hosted live music evenings to increase footfall on slow weeknights.
- Promoted the pub using social media platforms increasing online visibility.
- Maintained stock levels, preventing shortages or excesses that could affect profit margins.
- Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
Bar manager
Fullers
Teddington, Richmond upon Thames
02.2018 - 02.2020
- Streamlined bar operations by implementing efficient inventory management strategies.
- Trained new staff on customer service protocols to enhance guest experience.
- Enhanced customer satisfaction with professional bartending techniques.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
Kitchen assistant
ISS UK
Twickenham, London
05.2016 - 02.2018
- Improved kitchen efficiency by assisting in food preparation tasks.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Assisted in inventory management to avoid food wastage.
- Prepared ingredients for increased speed of cooking process.
Education
NVQ Level 2 - Health and Social Care
City and Guild
LondonNVQ Level 3 - Hospitality and Business.
Hampton Community College
London Skills
- Punctuality and reliability
- Safety protocols adherence
- Customer relations management
- Knowledge of sales principles
- Complaint management
Certification
BIIAB- British Institute of Innkeeping Awarding Body
I was awarded my personal license status in 2011 following training provided by Fullers. This qualification required me to learn all licensing law for inn keepers.
Timeline
Pub manager
Lea Taverns
02.2020 - Current
Bar manager
Fullers
02.2018 - 02.2020
Kitchen assistant
ISS UK
05.2016 - 02.2018
BIIAB- British Institute of Innkeeping Awarding Body
I was awarded my personal license status in 2011 following training provided by Fullers. This qualification required me to learn all licensing law for inn keepers.
NVQ Level 2 - Health and Social Care
City and Guild
NVQ Level 3 - Hospitality and Business.
Hampton Community College
Similar Profiles
Alexandra MoranAlexandra Moran
Bartender at Famous TavernsBartender at Famous Taverns
Jaden KnightJaden Knight
General Manager at Marstons Inns and TavernsGeneral Manager at Marstons Inns and Taverns
Liam FoxeLiam Foxe
Bartender at Oxenford Tavern, ALH TavernsBartender at Oxenford Tavern, ALH Taverns