Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Languages
References
Timeline
Generic

Diana Petronela Dodoi

Twickenham,London

Summary

Dynamic and adaptable professional with a proven track record in customer service, excelling in complaint resolution and handling difficult customers. Demonstrates strong communication and teamwork skills, ensuring efficient multitasking and attention to detail. Committed to continuous improvement through problem solving and decision making, with a positive attitude towards achieving career goals in enhancing customer satisfaction.

Overview

10
10
years of professional experience

Work history

Retail assistant

Iceland
Hounslow, City of London
04.2022 - 11.2024
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Supported team members for improved operational efficiency.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Delivered excellent customer service by answering queries and providing product information.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Maintained accurate records to track cash handling activities.
  • Accepted card, cash and cheque payments in POS register system.

Crew Member/ Cashier/ Shift Manager

Karali LTD
Holborn, CMD
11.2021 - 04.2024
  • Prepared food and beverages within target timeframes.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated cash register to take payments and process orders.
  • Shared product knowledge to answer customer questions and make suggestions.
  • Attended to customers with friendly and accurate service.
  • Consistently went above and beyond job requirements, regularly exceeding targets and expectations.
  • Learned all tasks required quickly to maximise performance.
  • Maintained clean and sanitary food preparation areas and equipment.
  • Maximised restaurant cleanliness and accessibility.
  • Trained in food safety and hygiene practices.
  • Acted as team player by helping colleagues finish their tasks.
  • Ran orders from kitchen to dining areas.

Private House Cleaner

Marvellous
Hounslow, HNS
01.2021 - 06.2022

-Cleaning house, kitchen, bathroom, bedrooms.

-Tidy up everything

-Change linen

-Ironing

-Hoovering, moping

-Dusting

-Everything owner want.

Warehouse Operative

PMPrecruitment
Byfleet , London
10.2020 - 02.2021
  • Unloaded cargo with forklift equipment, maintaining a clean, safe andorganised warehouse.
  • Picking ,sorting and scanning packages for delivery.

Gym Cleaner

Ecosense
Hounslow , London
02.2020 - 08.2020

Cleaning floors, mirrors, walls, toilets, showers and other general cleaning duties.

House Cleaner

ALV Services
London , London
06.2019 - 01.2020

Dusting, hoovering, polishing various surfaces, cleaning bedrooms, kitchen, bathroom and living areas.

On occasions ironing too.

Deep clean before and after tenants moving in or out.

Babysitter

MARINO Family
Palermo, Italy
05.2018 - 04.2019
  • Accompanied children to parks and remained in attendance for child safety.
  • Developed healthy eating habits, transforming meal times into fun activities to maximise children's nutrient intake.
  • Met with parents about daily activities, positive developments and issues.
  • Consistently maintained safe and hazard-free environment for optimum child safety and security.
  • Maintained safe environments at all times.
  • Maintained appropriate control of children through confident communication and positive encouragement.
  • Reviewed and followed parent directions for all aspects of children's care.
  • Balanced playtime and limited screen time to optimise types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Observed and supervised children's play activities, maintaining zero accident rating.
  • Sanitised dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy snacks and meals according to individual needs.

Housekeeper

Anne Boleyn Hotel
Stains , London
09.2016 - 07.2017
  • Replaced sheets, duvets and pillowcases daily and used hospitality corners on all beds.
  • Sanitised kitchen counters, wiped down cabinets and swept and mopped floors.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Ensured that bathrooms were stocked with towels and toiletries.
  • Stripped floors using electrical cleaning equipment.
  • Cleaned exterior surfaces of lighting fixtures, including glass and plastic enclosures.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Completed laundry services with special attention to requirements of different items, including handwashing and dry cleaning.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Serviced bathrooms, including cleaning, sanitising and supply replenishment.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Maintained a clean and safe environment for guests and staff, strictly following infection control policies and cleaning schedule specifications.
  • Supplied guests with extra towels and toiletries when requested.
  • Swept and vacuumed floors, hallways and stairwells.
  • Delivered special request items such as cots to guest rooms.
  • Stocked room attendant carts with supplies.

Office Cleaner

Empire
Brentford , London
09.2016 - 03.2017
  • Ensured toilets and bathroom areas were maintained to exceptional standards of hygiene and cleanliness.
  • Efficiently cleared dust and debris from building sites.
  • Disinfected communal areas to reduce anxiety for office workers.
  • Maintaining spotlessly clean standards throughout.

Kitchen Porter

Flamm And Grill
Hounslow , London
07.2016 - 09.2016
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Increased productivity by working quickly, helping other commis waiters and looking for ways to improve.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Kept quality standards high, ensuring that washed pots and cutlery were impeccably clean at all times.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Restocked condiments and drink station supplies to meet expected customer needs.
  • Thoroughly cleaned and sanitised kitchen utensils, cookware, dishes, glasses, cutlery and serving dishes used in food preparation and serving.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.

Housekeeper

Sanctum Soho
London , London
06.2016 - 08.2016
  • Disposed of rubbish and recyclables daily, avoiding waste buildup.
  • Replaced sheets, duvets and pillowcases daily and used hospitality corners on all beds.
  • Sanitised kitchen counters, wiped down cabinets and swept and mopped floors.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Ensured that bathrooms were stocked with towels and toiletries.
  • Stripped floors using electrical cleaning equipment.
  • Cleaned exterior surfaces of lighting fixtures, including glass and plastic enclosures.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Monitored cleaning supplies, ensuring the housekeeping trolleys were stocked and stored appropriately to prevent cleaning disruptions.
  • Serviced bathrooms, including cleaning, sanitising and supply replenishment.
  • Supplied guests with extra towels and toiletries when requested.
  • Delivered special request items such as cots to guest rooms.
  • Swept and vacuumed floors, hallways and stairwells.
  • Stocked room attendant carts with supplies.

Caregiver

Caregiver
Palermo, Italy
08.2014 - 03.2015
  • Maintained clean, safe and well-organised patient environment in line with the policies.
  • Assisted with general household activities, such as cooking, meal preparation and food shopping
  • Prepared meals in her home based on specific diets from doctors.
  • Take care and be sure she takes her medicine in time.
  • Spent time with her to keep her smiling and content.

Education

BBA - Supporting Innovation in Health And Social Care

New College of Durham

Skills

    -Positive attitude

    -Communication

    -Teamwork

    -Adaptability

    -Problem solving and decision making

    -Attention to details

    -Handling difficult customers

    -Complaint resolution

    =Efficient multitasking

    -Customer Service

Custom

COSHH

Driving licence

Affiliations

  • Nails technics

Languages

Italian
Fluent
Romanian
Native

References

References available upon request.

Timeline

Retail assistant

Iceland
04.2022 - 11.2024

Crew Member/ Cashier/ Shift Manager

Karali LTD
11.2021 - 04.2024

Private House Cleaner

Marvellous
01.2021 - 06.2022

Warehouse Operative

PMPrecruitment
10.2020 - 02.2021

Gym Cleaner

Ecosense
02.2020 - 08.2020

House Cleaner

ALV Services
06.2019 - 01.2020

Babysitter

MARINO Family
05.2018 - 04.2019

Housekeeper

Anne Boleyn Hotel
09.2016 - 07.2017

Office Cleaner

Empire
09.2016 - 03.2017

Kitchen Porter

Flamm And Grill
07.2016 - 09.2016

Housekeeper

Sanctum Soho
06.2016 - 08.2016

Caregiver

Caregiver
08.2014 - 03.2015

BBA - Supporting Innovation in Health And Social Care

New College of Durham
Diana Petronela Dodoi