Tiago Felix
Ipswich,Suffolk
Summary
Reliable and adaptable professional with 7+ years of work experience across traffic management, logistics operations and customer service. Experienced in working in fast-paced environments, following health and safety procedures, handling customer and operational queries, maintaining accurate records and coordinating tasks to meet deadlines. Confident using computer-based systems and adapting to new processes and technology. Currently developing cybersecurity knowledge, demonstrating a strong interest in IT and technical problem-solving alongside a proven track record of reliability, teamwork and working effectively under pressure.
Overview
1
1
Language
3
3
years of post-secondary education
7
7
years of professional experience
Work history
Traffic management operative
Sunbelt Rentals
Ipswich, Suffolk
2023.11 - 2026.05
- Ensured safety by managing traffic flow within assigned construction sites.
- Coordinated with highway authorities to ensure compliance with legal regulations.
- Responded promptly to accidents, implementing emergency traffic control measures when needed.
- Implemented detour plans during road closures, minimising disruptions for drivers.
- Assisted pedestrians, ensuring their safe crossing during road works.
- Managed crowd control at public events, ensuring smooth vehicle movement and pedestrian safety.
- Conducted daily equipment inspections to meet health and safety standards.
- Trained new staff members in proper usage of traffic control equipment for optimal performance.
- Delivered all traffic management equipment to client site within allocated timeframe.
- Completed deliveries with smile and patient, personalised service.
Customer assistant
Eg Group
Ipswich, Suffolk
2020.01 - 2023.11
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Stocked shelves regularly for easy access to products by customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Provided excellent customer service to ensure repeat business.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Assisted customers with product selection to ensure satisfaction.
- Operated till systems smoothly, streamlining check-out process for customers.
- Increased sales through suggestive selling techniques.
Logistics operator
Parcelforce Worldwide
Ipswich, Suffolk
2019.07 - 2023.11
- Processed all shipping documentation for smoother delivery processes.
- Coordinated with other team members to enhance overall productivity.
- Ensured compliance with industry regulations, minimised risk of penalties.
- Performed quality assurance checks on inbound shipments.
- Coordinated transport schedules to maximise resource utilisation.
- Oversaw import and export procedures to ensure timely deliveries.
- Packaged and labelled outbound goods with clear, accurate information to limit delivery issues.
- Loaded and unloaded deliveries safely according to HSE guidelines.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Oversaw daily operations to achieve high productivity levels.
Education
GCSEs - Cybersecurity
Cyber Academy
United Kingdom 2026.08 -
NVQ Level 2 - Carpentry
Suffolk New College
Ipswich 2016.09 - 2019.07
Skills
- On-Site coordination
- Roadworks management
- Traffic control proficiency
- First Aid trained
- Customs declaration processing
- Adaptable to schedule changes
- Order tracking
- Customer Service
- Data entry proficiency
- Returns and refund processes
- Order processing
- Customer query management
- Basic computer literacy
- Shipping and receiving tasks
- Order processing competence
- Efficient communication
- Shipping and receiving
- Paperwork organisation
- Manual driving proficiency
- Google maps
- Attention to Detail
- Proactive engagement
- Communication with vulnerable individuals
Languages
Portuguese
Native
Timeline
GCSEs - Cybersecurity
Cyber Academy
2026.08 -
Traffic management operative
Sunbelt Rentals
2023.11 - 2026.05
Customer assistant
Eg Group
2020.01 - 2023.11
Logistics operator
Parcelforce Worldwide
2019.07 - 2023.11
NVQ Level 2 - Carpentry
Suffolk New College
2016.09 - 2019.07