Tia Johnson
Derby
Summary
Housing professional with eight years as a Local Housing Manager at Metropolitan Thames Valley Housing, supported by earlier roles at Derby Homes and Derby City Council. Experienced in managing a diverse housing patch, estate and property inspections, fire safety checks, voids, repairs, safeguarding and complex anti-social behaviour. Strong record of working with residents, contractors and public services, keeping accurate case records and following actions through. Current Talent Coordinator role adds experience in tracking deadlines, organising documents, processing purchase orders and supporting colleagues across a busy service.
Overview
13
13
years of professional experience
Work History
Talent Coordinator
Metropolitan Thames Valley Housing
07.2025 - Current
- Coordinate work experience, apprenticeships and professional qualifications, keeping records, approvals and correspondence organised across multiple stakeholders.
- Track actions and deadlines, respond to enquiries and prepare regular updates and reports for colleagues and managers.
- Support purchase order and funding agreement processes, checking information and following up missing approvals or documentation.
Local Housing Manager
Metropolitan Thames Valley Housing
Derby
09.2018 - 07.2025
- Managed a diverse housing patch in Normanton, Derby, acting as the main point of contact for residents balancing estate, tenancy, safety and complex cases.
- Carried out estate and property inspections, tenancy audits, fire risk assessments and compliance checks; recorded concerns and raised matters requiring action.
- Coordinated repairs with void and lettings teams before viewings and sign-ups.
- Handled anti-social behaviour and safeguarding cases, maintaining records and working with police, social workers, schools, NHS services and local authorities.
- Attended safeguarding and multi-agency meetings and legal proceedings; coordinated with partners to address risk and support residents with complex needs.
- Continued to build positive relationships in the community, organised, ran and supported engagement activities with local partners.
Customer Engagement & Community Development Assistant
Derby Homes
07.2017 - 09.2018
- Worked with residents, local organisations and voluntary groups to arrange community activities, workshops and engagement opportunities.
- Coordinated community room bookings and worked with internal and external partners to make better use of community facilities.
- Collected and analysed resident feedback, prepared reports and presented suggestions to improve services and participation.
Income Recovery Assistant
Derby Homes
11.2015 - 07.2017
- Managed resident contact and home visits, negotiated affordable payment arrangements and provided guidance on Housing Benefit and other support.
- Maintained accurate payment and case records, prepared notices and court documentation, and worked with housing teams to resolve cases.
- Completed income and expenditure reviews and helped residents understand their options before further action was required.
Receptionist / Admin Assistant
Derby City Council
03.2015 - 11.2015
- Provided front-line support to families and visiting professionals at a busy children's centre, maintained confidential records, activity/room bookings and signposted vulnerable customers.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
Business Admin & Customer Service Apprentice
Derby City Council
03.2014 - 03.2015
- Supported busy housing services and Senior Management teams with administration and customer service while completing a Level 2 Business and Administration qualification.
Education
Level 2 Business and Administration - GCSEs including English, Mathematics and Science
Landau Forte College Academy
Skills
- Multi-agency collaboration
- Resident communication
- Property inspections
- Fire safety compliance
- Repairs coordination
- Void management
- Resident access control
- Safeguarding practices
- Anti-social behaviour resolution
- Case documentation
Timeline
Talent Coordinator
Metropolitan Thames Valley Housing
07.2025 - Current
Local Housing Manager
Metropolitan Thames Valley Housing
09.2018 - 07.2025
Customer Engagement & Community Development Assistant
Derby Homes
07.2017 - 09.2018
Income Recovery Assistant
Derby Homes
11.2015 - 07.2017
Receptionist / Admin Assistant
Derby City Council
03.2015 - 11.2015
Business Admin & Customer Service Apprentice
Derby City Council
03.2014 - 03.2015
Level 2 Business and Administration - GCSEs including English, Mathematics and Science
Landau Forte College Academy