Summary
Overview
Work History
Education
Skills
Timeline
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Tia Baxter

Nottingham ,Nottinghamshire

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Motivated individual offering excellent skills in guest relations and upselling products and services. Excellent issue resolution and customer service skills.

Overview

3
3
years of professional experience

Work History

Waitress

Crown Catering Cambridge
Cambridge, Cambridgeshire
09.2020 - Current
  • Employed by Crown Catering for over two years, working at diverse events such as corporate functions and weddings.
  • Developed valuable teamwork skills while providing exceptional customer service.
  • Interacted with a wide range of clientele, enhancing communication and interpersonal abilities.




Customer Services Representative and Logistics

Harbour Lifestyle
Cambridge, Gloucestershire
04.2023 - 09.2023
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction.
  • Used NetSuite, Gorgias and Shopify
  • Liaised with customers to provide order updates and confirm delivery dates and requirements.
  • Monitored orders, identifying and communicating status or delays to internal and external stakeholders.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Waitress

Merry Monk
Cambridge, Cambridgeshire
05.2021 - 06.2022
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Maintained bar stocks, replenishing daily as necessary..
  • Gained expertise and self-assurance behind the bar while serving customers.
  • Nurtured relationships with regular patrons, ensuring they consistently felt welcomed and well-served.

Customer Assistant

Primark
Cambridge , Cambridgeshire
03.2021 - 07.2021
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.


Waitress

Golden Boar Freckenham
Newmarket , Suffolk
05.2020 - 02.2021
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Education

A-Levels - Economics, Psychology and Criminology

Long Road Sixth Form College
Cambridge
09/2020 - 06/2022

GCSEs - Maths, English, Double science, Art, Media, History and BTEC Physical education

Soham Village College
Ely
09/2015 - 06/2020

Skills

  • Bar cleaning and maintenance
  • Organised and reliable
  • Qualified Level 2 First Aid
  • Invoicing and receipts
  • Sales enquiry handling
  • Telephone skills
  • Sales expertise
  • Social media management
  • Inventory control
  • Strong communication
  • Upbeat, outgoing and positive
  • Effective sales techniques

Timeline

Customer Services Representative and Logistics

Harbour Lifestyle
04.2023 - 09.2023

Waitress

Merry Monk
05.2021 - 06.2022

Customer Assistant

Primark
03.2021 - 07.2021

Waitress

Crown Catering Cambridge
09.2020 - Current

Waitress

Golden Boar Freckenham
05.2020 - 02.2021

A-Levels - Economics, Psychology and Criminology

Long Road Sixth Form College
09/2020 - 06/2022

GCSEs - Maths, English, Double science, Art, Media, History and BTEC Physical education

Soham Village College
09/2015 - 06/2020

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Tia Baxter