Nizar Hasham

A driven, determined, and highly accomplished professional whose career journey is a testament to hard work, resilience, and an unwavering commitment to self-improvement. Originally from Africa, relocating to the United Kingdom at the age of 27 with a bold ambition to build a successful career and make a meaningful contribution to the community and the organisations served. With no shortcuts taken and every milestone earned through dedication and effort, a professional journey began at Marks & Spencer as a Customer Assistant — one of the UK's most prestigious and respected retail brands — quickly establishing a reputation as a standout performer. From the very first day, an exceptional work ethic, a natural warmth with people, and a hunger to grow were evident, and it was not long before that commitment and capability were recognised at the highest levels.
At Marks & Spencer, full immersion in delivering world-class customer service led to the development of deep expertise in customer engagement, complaint resolution, product knowledge, and creating positive in-store experiences that kept customers returning. Consistently going above and beyond what was expected, taking initiative, supporting colleagues, and approaching every challenge with a positive and solutions-focused mindset became a defining hallmark. That performance, reliability, and natural leadership ability led to the first major career milestone — a well-earned promotion to Team Leader. Stepping confidently into that position of responsibility, overseeing a team of colleagues, conducting one-to-one coaching and feedback sessions, managing shift operations, delegating tasks effectively, and ensuring the team consistently met and exceeded performance targets became second nature. An environment built on mutual respect, accountability, and continuous improvement was established, with enormous pride taken in seeing every individual within the team grow and flourish.
Building on that success, exceptional contribution was once again recognised with a further promotion — this time to Team Manager — a role that truly allowed the full breadth of capabilities to be demonstrated. In that capacity, ownership was taken of multiple teams simultaneously, overseeing recruitment and onboarding, managing rotas and workforce planning, conducting formal performance reviews, driving strategic improvements, and acting as a key liaison between frontline staff and senior leadership. Advanced skills were developed in data analysis, performance monitoring, risk management, conflict resolution, safeguarding, budget awareness, and multi-agency communication. A hands-on, people-first philosophy was maintained throughout, ensuring that both teams and customers consistently received the very best experience, even within fast-paced and high-pressure environments.
Throughout this entire career journey an outstanding portfolio of transferable skills has been built, including exceptional verbal and written communication, emotional intelligence, active listening, critical thinking, time management, report writing, decision making under pressure, mentoring and talent development, and diversity and inclusion awareness. The lived experience of navigating a new country, a new culture, and a new professional landscape from the age of 27 has created a level of empathy, cultural competency, and personal resilience that goes far beyond what can be taught in a classroom. Understanding what it truly means to face adversity, to start over, and to push forward regardless of obstacles is what drives a deep and genuine passion for supporting others to do the same.
A proud, ambitious, and compassionate professional who leads with integrity and communicates with clarity — wholly committed to making a genuine and lasting difference in the lives of every individual encountered. The next defining step in this career is now being pursued with full determination, ready to bring a wealth of experience, strength of character, and unstoppable drive to a role where lives can truly be changed.

• Voluntary & Charity Work
• Cultural Awareness & Inclusion

Here is your standout accomplishments paragraph:

One of my proudest and most defining professional accomplishments is the career journey I have built at Marks & Spencer, one of the United Kingdom's most iconic and respected organisations, where I have consistently demonstrated that hard work, determination, and a genuine passion for people can take you from the shop floor all the way to the management suite. When I first joined Marks & Spencer as a Customer Assistant, I arrived with drive, ambition, and an absolute determination to prove myself in my adopted country and make every opportunity count. From day one I threw myself into the role wholeheartedly — mastering product knowledge, delivering exceptional customer service, supporting my colleagues, and consistently going above and beyond what was required of me. I built strong relationships with both customers and teammates, earned a reputation as someone who could be relied upon in any situation, and made it my personal mission to be the best at everything I did. My dedication, positive attitude, and natural ability to lead from the front did not go unnoticed, and I was proud and honoured to be rewarded with a promotion to Team Leader — a recognition that all of my hard work and commitment had been seen and valued. Stepping into that leadership role, I embraced every challenge with confidence and purpose, developing my team, raising performance standards, and proving that I was not only capable of leading others but truly thriving in doing so. I continued to push myself further, never settling, always striving, and once again my efforts were rewarded with a second promotion to Team Manager — a milestone that I regard as one of the greatest achievements of my professional life. To have arrived in the United Kingdom at the age of 27 and to have climbed from a Customer Assistant all the way to Team Manager at one of Britain's most prestigious companies is something I carry with immense pride, and it is a journey that has shaped me into the resilient, capable, and deeply motivated professional I am today.