Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Thompson Nike Donyina

Thompson Nike Donyina

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Atipa Healthcare Group Ltd

Atipa
Birmingham, Staffordshire
08.2023 - Current
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Safely escorted patients during medical appointments and hospital visits.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
  • Worked closely with nurses to maintain high levels of communication.
  • Empowered vulnerable individuals to retain maximum independence through targeted care.
  • Prepared healthy meals and delivered feeding support.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Optimised patient satisfaction through compassionate, considered care and communication.

Care Support Worker

Healthcare Homes
kwatire polyclinic ghana, ghana
09.2015 - 10.2017
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Prepared tasty and healthy meals to meet dietary requirements.
  • Collaborated with clients to clean house and prepare meals with person-centred care approach.
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Offered clinical support from wound care to medication administration.
  • Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Delivered on care plan goals while responsibly managing client budget.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.

Education

bachelor of education - special education

University of education,winneba.Ghana
winneba ,Ghana
09.2010 - 07.2014

certificate A - EDUCATION

college of education,koforidua ghana
ghana
06.2003 - 06.2005

SSCE - CHEMISTRY

CHIRAA SECONDARY SCHOOL
GHANA
09.1998 - 05.2000

Skills

  • Elderly care expertise
  • Safeguarding policy compliance
  • Confidence building
  • Data confidentiality
  • Infection prevention and control
  • Moving and handling
  • Patient transfer support
  • Team player

Languages

English
Advanced

Certification

  • HHA - Home Health Aide

Timeline

Atipa Healthcare Group Ltd

Atipa
08.2023 - Current

Care Support Worker

Healthcare Homes
09.2015 - 10.2017

bachelor of education - special education

University of education,winneba.Ghana
09.2010 - 07.2014

certificate A - EDUCATION

college of education,koforidua ghana
06.2003 - 06.2005

SSCE - CHEMISTRY

CHIRAA SECONDARY SCHOOL
09.1998 - 05.2000

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Thompson Nike Donyina