Thomas Ward
Sutton Coldfield,West Midlands
Summary
An aspiring pilot having the opportunity of flying with the RAF Air Cadets gave me hands-on experience which cemented that this is the career path that I want to follow and also helped me develop key skills for becoming a pilot. Controlling a Piper Cub taught me how to stay calm, focused, and follow instructions carefully. I also gained confidence working in a team and communicating clearly to the instructor both in the air and on the ground when explaining procedures. For the last year I have worked in customer service, server providing important information for the customers and I have learned how to stay calm when things become busier, speak clearly with customers and stay focused and accurate especially when dealing with money ensuring that I follow procedure correctly. Working on a till has also taught me time management and responsibility. I’ve had to stay organised, manage tasks quickly. All of these experiences have helped me grow the skills necessary for higher level of study and pilot training.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Shop sales assistant
Pets and Gardens Ltd
Sutton Coldfield, West Midlands
2025.03 - Current
- Improved customer satisfaction by providing excellent service, assisting with queries in the garden centre and helping customers, including those with disabilities, carry purchases to their vehicles.
- Addressed customer queries, ensuring resolution and satisfaction.
- Kept abreast of latest products, offering up-to-date advice.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations- house plant compost varieties or plants to provide all year round interest.
- Operated cash registers with accuracy and processed cash and card transactions.
- Resolved customer complaints by maintaining a calm conversation.
- Organised product displays, increasing visual appeal.
- Ensured correct pricing with meticulous tag checks.
Education
GCSEs -
Lichfield Cathedral School
Lichfield, Staffordshire 2022.09 - 2024.07
Skills
- Customer Service - dealing with the general public assisting with queries
Affiliations
- Golf
- Supporting Football team
Accomplishments
D of E Silver Award
Certification
Driving Licence
References
References available upon request.
Timeline
Shop sales assistant
Pets and Gardens Ltd
2025.03 - Current
GCSEs -
Lichfield Cathedral School
2022.09 - 2024.07