Ogbenyalu Precious Ulonnam
Lincoln,United Arab Emirates
Summary
To work in a technology driven service and result oriented establishment where my potentials will be greatly enhanced and utilized through team work and training. I am well-disciplined, industrious and hardworking young woman, who is ever ready to discharge her duties effectively and efficiently, accepts criticism in good faith and is open to imbibe vital corrective measures for better outcome. Above all, she is good team player. Complies with healthcare guidelines, policies and standards and reports patient information and observations to plan and guide nursing care. Maintains safe and clean environment using approved infection control practices.
Overview
4
4
years of professional experience
8
8
Certifications
Work History
Health Care Assistant
Hampton Grange Nursing Home
Hereford, United Kingdom
2021.05 - 2022.01
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Organized and maintained medication closets and first aid supplies.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Cared for dying patients and prepared deceased for transfer to mortuary.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Observed patient skin conditions and reported findings to registered nurse.
- Followed and implemented care plans under direction of registered nurse.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
Travel and assistance Agent
NEXtCARE Claims Management Company ( Allianz Partner)
Dubai, United Arab Emirates
2017.08 - 2020.10
- Providing advice, information and assistance to callers about product and services.
- Attempting to resolve all enquires on first contact with the caller.
- Making sure that all telephone calls are answered promptly.
- Providing advice, information and assistance to callers travel insurance ranging from their benefits and other services.
- Establish a collaborative relationship with prospective clients from various sources such as networking and referrals.
- Complete administrative tasks including maintaining records and handling policies.
- Handling claim related issues related to claims processing and payments (medical or non medical claims).
- First point contact for emergency assistance worldwide.
- Processing claims for payment once approved or denied.
- Collaboration with the Allianz Global assistance world wide in getting relevant document and confirmation for claims evaluation adjudication.
- Collect and correlate relevant information data for management decision making.
- Adeptly handled various inbound calls per day and generating various tickets as per organizational protocols.
- Monitored multiple databases to keep track of all company inventory.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions and escalating any concern as required to higher management as required.
Education
Bachelor of Arts - Bachelors of Art in English and Literature.
Ebonyi State University
Abakiliki, Ebonyi StateSkills
Strong database and communication skillsExcellent interpersonal skills and a professional telephone mannerUtilizing a range of office software, including emailAbility to evaluate, prioritize, organize and delegate work schedulesAble to react quickly and effectively when dealing with challenging situationsAssisting departments with queries on documentation requirements & submissionsUsing sound judgment to make the correct decisionsDelivering a first class, professional customer serviceResolving customer enquiries and complaintsYour ability to resolve the majority of enquiries at first point of contactAbility to remain calm when dealing with emotional, difficult or distressed customersKeeping administrative records up to dateProviding excellent customer serviceShow your excellent communication skillsTechnical skills include use of: Office programs, layout softwareAnalytical thinker and expresses opinions strategically gained through collaborating with colleagues and managersExcellent English communication and presentation skills developed through intensive coaching, client collaboration, and module training presentationsSystematic, confident, assertive, passionate, hardworking, and driven to succeed
Certification
· Being an effective team member.
Timeline
Health Care Assistant
Hampton Grange Nursing Home
2021.05 - 2022.01
Travel and assistance Agent
NEXtCARE Claims Management Company ( Allianz Partner)
2017.08 - 2020.10
Bachelor of Arts - Bachelors of Art in English and Literature.
Ebonyi State University