Thomas SCHOFIELD

• Acquired complete knowledge of drink menus to offer appropriate suggestions and upsells when required.
• Boosted team morale with positive attitude whilst handling busy shifts.
• Enhanced customer experience by creating unique and personalised cocktails.
• Upskilled a team of 12 to use correct technique

• Managed and prioritised varied and busy workloads to meet deadlines. Trained and assigned tasks to team members.
• Assessed individual team member performance, providing constructive feedback.
• Addressed customer complaints and resolved issues. Identified skills gaps and arranged relevant training to upskill the clerical team.
• Led 10 different teams over the 12 weeks to complete the given objective

• Cultivated relationships with regular customers through friendly interactions whilst serving drinks.
• Demonstrated knowledge of spirits, wines and beers to guide customer choices.
• Developed new cocktail recipes to keep menu fresh and appealing.
• Managed opening and closing duties including restocking the bar and preparing garnishes for next shift, ensuring smooth transitions between shifts.

● Developed and maintained advanced knowledge in Whiskey and dark spirits.

● Acquired and maintained knowledge of all company policies and procedures.

● Protected brand image by delivering exceptional bar presentation and maintenance.

● Ran specific training for all staff on new products and provided detailed upselling techniques with respect to new product lines.

● Led team to deliver outstanding hospitality operations.

• Experienced work in a high-end establishment and delivered excellent quality of guest interaction when serving and charging patrons
• Developed a detailed knowledge of bar specs and garnishes
• Learned professional clean-down procedures including date labelling
• Liaised with floor and restaurant staff in order to provide an optimum experience for guests, whilst also maintaining a positive relationship with the team
• Took stock levels and prepared orders for future shifts
• Completed level 2 health and safety training as well as COSHH training