Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Dmitrijs Fomins

Hounslow,City of London

Summary

Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work History

Waiter Bartender

Best Western
Hounslow, City of London
06.2022 - Current
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Refused drinks service to guests without appropriate proof of age.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Maintained bar stocks, replenishing daily as necessary.

Education

UAL Level 2 - Art and Design

Richmond upon Thames College
Twickenham
07.2021 - 06.2022

OCR Level 2 - IT

Richmond upon Thames College
Twickenham
07.2020 - 08.2021

Skills

  • Outstanding customer service
  • Inventory control
  • Organised and reliable
  • Till balancing
  • Problem solving
  • Verbal communication
  • Alcohol order processing
  • Training and development

Languages

English
Fluent
Russian
Native

Timeline

Waiter Bartender

Best Western
06.2022 - Current

UAL Level 2 - Art and Design

Richmond upon Thames College
07.2021 - 06.2022

OCR Level 2 - IT

Richmond upon Thames College
07.2020 - 08.2021

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Dmitrijs Fomins