Thomas Payne
Summary
I am a reliable individual who is hard working and had experience operating in a warehouse environment by myself and with a team. I'm a self-motivated and approachable individual with a professional, friendly and polite attitude. I am a confident and quick learner and I can maintain excellent quality standards when working.
Experienced professional focused on delivering exceptional customer service and resolving issues swiftly. Capable of enhancing customer satisfaction through effective communication and problem-solving skills. Committed to fostering positive client relationships and ensuring smooth service operations.
Overview
2
2
years of professional experience
Work history
Customer service assistant
Harvest Energy
Keighley, Bradford
01.2024 - 11.2024
- Followed escalation procedures to efficiently resolve complex queries.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Assisted customers with varying questions using product knowledge and service expertise.
- Applied conflict management to stressed and concerned customers.
Warehouse Worker
Amazon
Wakefield, Leeds
10.2022 - 01.2023
- Accurately staged and sorted products for loading, improving timely dispatch processes.
- Stacked cardboard boxes and pallets securely, minimising risks of damage and injury.
- Performed duties safely in line with warehouse rules, promoting best working practices.
- Performed thorough quality checks, maintaining excellent standards across smooth running production lines.
- Communicated with all levels of staff, maintaining positive, productive working environments.
- Attended shift briefings to understand work requirements.
- Picked and despatched high-volume orders accurately.
- Consistently achieved daily picking targets through a diligent work ethic and dedication to team success.
Skills
- Self-motivated
- Team player
- High quality standards
- Warehouse operations
- Fast-paced picking and packing
- Approachable and eager to learn
- Heavy manual lifting
- Point of sale systems
- Inventory management
- Rapport establishment
- Proactive initiative
- Ethical judgement
- Effective communication
Timeline
Customer service assistant
Harvest Energy
01.2024 - 11.2024
Warehouse Worker
Amazon
10.2022 - 01.2023
Similar Profiles
Geert BodenGeert Boden
General Manager at Harvest EnergyGeneral Manager at Harvest Energy
Shawn MillarShawn Millar
Owner / President at Sun Harvest EnergyOwner / President at Sun Harvest Energy
Jack PugsleyJack Pugsley
Customer Service Assistant at Morrisons Harvest EnergyCustomer Service Assistant at Morrisons Harvest Energy
ANUJ CHAWRIAANUJ CHAWRIA
Customer Service Assistant at Marks and SpencerCustomer Service Assistant at Marks and Spencer
IKPONMWOSA JUDE OSAYOGIE LUKUIKPONMWOSA JUDE OSAYOGIE LUKU
Customer service assistant at ASDA EssoCustomer service assistant at ASDA Esso