Husnain Riasat
Computer Science Student
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Always looking forward to gain new skills to use it in the future.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Customer Service Assistant
Nisa Local
Stirling, Scotland
04.2022 - Current
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Utilized problem-solving skills to address customer queries and complaints.
- Gathered and verified data from customers to promote marketing initiatives.
- Conducted client and market surveys to identify areas of improvement.
- Maintained clean and organized work environment to maintain customer safety.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Described products to customers and how best to care for merchandise.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative (Work from home)
Rajpot construction and engineering Sdn Bhd
Islamabad, Punjab
07.2021 - 12.2021
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
Supervisor of Operations
Rajpot construction and engineering Sdn Bhd
Kapar, Selangor
12.2018 - 06.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 20 employees.
Customer Service Representative
Rajpot construction and engineering Sdn Bhd
Kapar, Selangor
05.2015 - 12.2018
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
Education
High School Diploma - Business Studies
Maz International School
2, Jalan Kristal 7/64, Seksyen 7, 40000 Shah Alam, 05.2015 - 06.2019
Associate of Arts - Business Studies
Sunway College
Sunway College, 2, Jalan Universiti, Bandar Sunway 01.2020 - 06.2021
(Hons) Bachelor of Computer Science - Software engineering
University of Stirling
Stirling FK9 4LA 01.2022 - Current
Skills
Inbound and outbound calling
undefinedHobbies
There are only few things which interest me during my free time such as basketball, GYM and coding or always trying to build something through coding.
Timeline
Customer Service Assistant
Nisa Local
04.2022 - Current
(Hons) Bachelor of Computer Science - Software engineering
University of Stirling
01.2022 - Current
Customer Service Representative (Work from home)
Rajpot construction and engineering Sdn Bhd
07.2021 - 12.2021
Associate of Arts - Business Studies
Sunway College
01.2020 - 06.2021
Supervisor of Operations
Rajpot construction and engineering Sdn Bhd
12.2018 - 06.2021
Customer Service Representative
Rajpot construction and engineering Sdn Bhd
05.2015 - 12.2018
High School Diploma - Business Studies
Maz International School
05.2015 - 06.2019