Thomas McQuade
Glasgow,Glasgow City
Summary
Dynamic and results-driven professional with extensive expertise in telemarketing operations, retail sales strategy, and revenue generation strategies. Demonstrates proficiency in Salesforce usage, email campaigns, and direct mail campaigns to enhance product positioning and market analysis. Adept at financial reporting, budget administration, and financial statement analysis to support strategic financial planning. Proven track record in staff recruitment, leadership, and resilience under pressure. Committed to leveraging data analytics platforms for informed decision-making and achieving health and safety compliance. Career goal: To drive innovative sales presentations and cross-selling techniques that foster relationship management and maximise revenue growth.
Offering strong organisational and interpersonal skills, coupled with knack for customer relationship management. Knowledgeable about sales strategies and team coordination. Ready to use and develop communication, leadership, and problem-solving skills in [Desired Position] role.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
41
41
years of professional experience
1
1
Certification
Work history
General sales manager
Arnold Clark
Glasgow, Glasgow City
1984.08 - 2025.11
- Led team meetings, resulting in better coordination and communication.
- Managed inventory effectively to ensure timely delivery of products.
- Reviewed sales reports diligently, enabling data-driven decision making.
- Implemented innovative marketing campaigns to attract new clients.
- Kept abreast of market trends to remain competitive in the industry.
- Monitored sales performance regularly to identify areas of improvement.
- Maintained high standards of customer service, ensuring client retention.
- Fostered a positive work environment, enhancing overall team performance.
- Built strong relationships with customers for repeat business opportunities.
- Developed strategic sales plans for increased market penetration.
- Conducted regular product training sessions, leading to improved product knowledge within the team.
- Boosted team morale by implementing regular feedback sessions.
- Resolved customer complaints promptly, maintaining company reputation.
- Optimised sales methods to best engage, acquire and retain customers.
- Developed marketing plans to support department strategies.
- Customized promotional strategies to meet needs of different clients, products and services.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
Education
SVQ Level 5 - Motor Industry
Motor industry
UK 1999.09 -
NVQ Level 5 - Motor Industry
Renault Car Manufacturer
Liverpool 2014.07 -
Skills
- Time management efficiency
- Telemarketing operations
- Product launch competence
- Retail sales strategy
- Revenue generation strategies
- Email campaigns
- Salesforce usage
- Direct mail campaigns
- Financial reporting
- Social media marketing
- Staff recruitment
- Product positioning
- Budget administration
- Territory mapping
- Market analysis
- Financial statement analysis
- Sales presentations
- Staff leadership
- Financial planning
- Cross-selling techniques
- Sales reporting
- Resilience under pressure
- Data analytics platforms
- Health and Safety Compliance
- Product knowledge
- Relationship Management
Affiliations
- Gym Cycling Gardening Family
Accomplishments
Renault dealer of the year in the UK 3yrs in a row
Fiat dealer of the year in Scotland
Kia dealer of the year in Scotland
Hyundai Best Customer Service Award in the UK
Hyundai dealer Award for Sales And Service in the UK
Certification
Member of the motor industry M.I.M.I
Languages
English
Native
Timeline
NVQ Level 5 - Motor Industry
Renault Car Manufacturer
2014.07 -
SVQ Level 5 - Motor Industry
Motor industry
1999.09 -
General sales manager
Arnold Clark
1984.08 - 2025.11