Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kirsty Tilney

Consett,Durham

Summary

Helpful and caring individual with natural ability to always provide and prioritise customers. With a range of different experiences and skills, I am able to easily adapt and learn in new unfamiliar environments.

Overview

21
21
years of professional experience

Work history

General sales assistant

Matalan
Consett, Durham
08.2023 - 12.2025
  • Resolved customer complaints effectively, promoting positive brand image.
  • Built strong relationships with customers, fostering brand loyalty.
  • Followed company procedures strictly regarding payment processing and security measures.
  • Maintained high standards of cleanliness and organisation on shop floor.

Cleaner

The Cleaning Fairy
Consett, Durham
04.2021 - 02.2022
  • Ensured safe working environments by strictly following health and safety regulations.
  • Maintained high cleanliness standards by effectively utilising cleaning equipment and supplies.
  • Enhanced customer satisfaction with attention to detail in cleaning tasks.

Sales assistant

Tesco
Consett, Durham
09.2004 - 01.2021
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Utilised excellent communication skills to provide detailed product information.
  • Enhanced customer satisfaction by ensuring a clean and tidy deli environment.

Education

GCSEs - English, Maths, Science, Geography, History, Media studies, Art

Blackfyne secondary school
Consett, Durham
09/1997 - 06/2001

NVQ Level 3 - Uniformed Services

Derwentside college
Consett, Durham
09/2001 - 06/2003

NVQ Level 3 - Hairdressing

Derwentside college
Consett, Durham
09/2019 - 06/2021

Skills

  • Reliable punctuality
  • Customer Service
  • Calm under pressure
  • Time management efficiency
  • Adaptability to different customers
  • Active listening
  • Positive attitude
  • Empathetic and understanding

Timeline

General sales assistant

Matalan
08.2023 - 12.2025

Cleaner

The Cleaning Fairy
04.2021 - 02.2022

Sales assistant

Tesco
09.2004 - 01.2021

GCSEs - English, Maths, Science, Geography, History, Media studies, Art

Blackfyne secondary school
09/1997 - 06/2001

NVQ Level 3 - Uniformed Services

Derwentside college
09/2001 - 06/2003

NVQ Level 3 - Hairdressing

Derwentside college
09/2019 - 06/2021
Kirsty Tilney