Kirsty Tilney
Consett,Durham
Summary
Helpful and caring individual with natural ability to always provide and prioritise customers. With a range of different experiences and skills, I am able to easily adapt and learn in new unfamiliar environments.
Overview
21
21
years of professional experience
Work history
General sales assistant
Matalan
Consett, Durham
2023.08 - 2025.12
- Resolved customer complaints effectively, promoting positive brand image.
- Built strong relationships with customers, fostering brand loyalty.
- Followed company procedures strictly regarding payment processing and security measures.
- Maintained high standards of cleanliness and organisation on shop floor.
Cleaner
The Cleaning Fairy
Consett, Durham
2021.04 - 2022.02
- Ensured safe working environments by strictly following health and safety regulations.
- Maintained high cleanliness standards by effectively utilising cleaning equipment and supplies.
- Enhanced customer satisfaction with attention to detail in cleaning tasks.
Sales assistant
Tesco
Consett, Durham
2004.09 - 2021.01
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Conducted daily inventory checks to manage stock levels accurately.
- Utilised excellent communication skills to provide detailed product information.
- Enhanced customer satisfaction by ensuring a clean and tidy deli environment.
Education
GCSEs - English, Maths, Science, Geography, History, Media studies, Art
Blackfyne secondary school
Consett, Durham 09/1997 - 06/2001
NVQ Level 3 - Uniformed Services
Derwentside college
Consett, Durham 09/2001 - 06/2003
NVQ Level 3 - Hairdressing
Derwentside college
Consett, Durham 09/2019 - 06/2021
Skills
- Reliable punctuality
- Customer Service
- Calm under pressure
- Time management efficiency
- Adaptability to different customers
- Active listening
- Positive attitude
- Empathetic and understanding
Timeline
General sales assistant
Matalan
2023.08 - 2025.12
Cleaner
The Cleaning Fairy
2021.04 - 2022.02
Sales assistant
Tesco
2004.09 - 2021.01
GCSEs - English, Maths, Science, Geography, History, Media studies, Art
Blackfyne secondary school
09/1997 - 06/2001
NVQ Level 3 - Uniformed Services
Derwentside college
09/2001 - 06/2003
NVQ Level 3 - Hairdressing
Derwentside college
09/2019 - 06/2021