Thomas Forbes

As a Prison Custody Officer I have learned a range of skills from working under pressurised environments on a daily basis and having to go into work every day not knowing what the day will bring, to picking up strong organisational skills and being able to work independently as well as part of a team. Constantly liaising with my senior House-block officer as well as management and any other relevant departments when needed.

Full thorough 9 week training was given prior to entering the prison on my first full day at work. I hold a first aid certificate and the ability to perform Control and Restraint techniques as self defence when needed according to the manual.

This job roll includes working 1 in every 2 weekends and having to adhere to several different shift patterns within each week.

• Safeguarded prisoner welfare by conducting frequent welfare checks and providing necessary assistance when required.
• Provided support for prisoner rehabilitation programmes to foster positive change.
• Maintained secure environment by enforcing prison regulations and procedures.
• Followed strict protocol during emergency situations to minimise harm and maintain order.
• Participated in training courses for personal development in crisis intervention techniques.
• Performed regular cell checks to maintain hygiene standards and safety protocols.
• Assisted in prisoner transport duties, guaranteeing safe passage between facilities or courts whilst maintaining public safety.
• Participated in escort duties during off-site hospital visits ensuring prisoner's medical needs were met without compromising security principles.
• Collaborated with multi-disciplinary teams to create comprehensive care plans for inmates with mental health concerns.
• Resolved conflicts amongst inmates, ensuring peaceful cohabitation within cells.
• Monitored inmate behaviour, promptly addressing any signs of aggression or distress.
• Kept accurate and timely data in prisoner records and carried out other administrative duties.
• Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.

• Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
• Completed work following safety rules for best working practices.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Independently worked through high-volume orders using initiative and self-motivation, consistently hitting deadline targets.
• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Accurately collected goods from various warehouse locations, working with precision and care to minimise order errors.

• Reported mechanical malfunctions of machines to mechanics when unable to fix myself.
• Used air hoses, oil cans and grease guns to clean, oil and lubricate knitting machines.
• Inspected finished products to determine whether knitting machines needed adjusting.
• Resolved diagnosed faults within 2-5 minute average.
• Thread yarn, fabric and thread through guides, needles and feeders to run into knitting machines to create a certain sock pattern as per each specific work order.
• Queries inconsistencies with finished products and potential bad work going out to management before dispatch.

• Loaded and dispatched third party collections and deliveries.
• Exercised manual handling techniques to lift, carry and move weights of up to 25kg.
• Directed loading and unloading of parcels to and from delivery vehicles.
• Picked products by operating electronic pump trucks to relocate pallets to correct locations within dispatch area.
• Accurately recorded and communicated critical dispatch information in line with company procedures.
• Assisted with additional warehouse duties in periods of high demand.
• Worked efficiently to adhere to warehouse production schedules.

• Listened closely to instructions to carry out fast-paced picking in line with picking targets.
• Perfectly stacked deliveries to ensure consistent security of items and safety of others.
• Reported issues and damages to team leaders and supervisor to ensure swift resolution.
• Optimised storage areas to maximise access and meet the needs of different types of products with specific weight, size or shape concerns.
• Accurately collected items from various warehouse locations, via pda systems and reading and scanning codes.
• Facilitated smooth warehouse operations, managing and maintaining accurate stock records on Warehouse Management System.
• Performed all duties safely and efficiently, in line with safety rules for best working practices.
• Undertook stock checks to ensure quality compliance.
• Liaising with management regularly in line with daily tasks assignment and completion.

• Drove VNA trucks in order to pick customer orders from high locations.
• Used my initiative in order to ensure minimal self running warehouse environment taking control of warehouse arrangement and import/export of pallets of stock.
• Shrink wrapping
• Dealing with order paperwork
• General arrangement and cleaning of warehouse
• Liaising with management
• Exceeded targets for items picked daily, consistently double-checking items to maintain high levels of quality assurance.

• Operated machinery to deadline as part of a fast-paced production line.
• Ensured full compliance with Factory safety regulations, including appropriate use of PPE and cleaning materials.
• Utilised expertise in power hoses and systems to ensure continued productivity of bottling line.
• Conducted machine cleaning pipe maintenance systems to ensure washers were cleaning bottles correctly and efficiently complying with health & safety.
• Worked closely with supervisor to ensure effective and efficient manufacture and distribution processes.
• Reduced production timeframes from finishing running at 5pm to 4pm through efficient use of knowledge of how all of the machines run on the production line.
• Closely monitored machinery performance for defects or malfunction, reporting issues to engineers for swift repair.
• Trained and guided new employees to maximise team productivity.
• Determined precise machine adjustments and material requirements from specifications, e.g; analysing bottle washing jets to ensure they are not blocked and working powerfully to ensure correct cleaning of bottles.
• Filling in paperwork based on stoppages, the reason and cause of stoppages.

• Capitalised on upsell opportunities with offers of add-ons e.g; Windscreen cover etc and additional insurance policy options.
• Modelled exceptional customer service skills and appropriate diagnostic sales techniques to follow a call frame.
• Handled fast paced pressurised call centre environment liaising with colleagues and management whist operating several opened windows of customer databases and cold calling.
• Consistently sold car insurance to a difficult customer base (specialised in offering criminals car insurance).
• Followed up with customers on unresolved issues.
• Reported policy changes and company conditions affecting customer satisfaction.
• Facilitated client understanding of extent of insurance cover provided in line with industry regulations.
• Negotiated with underwriters to save client on policy compared to previous insurance plans.

• Offloaded and backloaded arctic lorries (double decker and single decker).
• Worked in a fast paced busy warehouse with minimal staff and therefore had to use own initiative and run warehouse like a manager.
• Instructed colleagues in other departments on where to put waste/reductions or where to dispose of waste/cardboard cages.
• Separated ambient/fresh and frozen delivery and instructed relevant staff to put it away and where to put it.
• Signed paperwork for lorries/vans which I offloaded from different companies before letting them out.
• Used delivery system to accurately plan workload via time management to ensure the warehouse was spacious enough and ready to stock new deliveries regularly.

• Worked in a team of 8 as part of a fast-paced production line. From the import back into the Brewery of small and large casks, to the filling and sealing of beer filled casks ready for export.
• Working in a loud environment using own initiative, spending 1 hour on each station with a different responsibility and rotating to the next station until the shift end.
• Cleaning and sanitising all used machinery after production in a safe and careful yet efficient manner.
• Reported any issues quickly to manager and/or supervisor in order to continue smooth running of production line machinery.
• Used touch screen systems (scada systems) to fill racking tanks.
• Attended daily team meetings and input opinions and relayed required information on the day before.
• Acted quickly if breakdowns on big machines occurred which was usually the cask washer to call in engineers quickly.