Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Additional Information
References
Timeline
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Thomas Carter

Stevenage,Hertfordshire

Summary

A highly-driven professional with over 9 years experience in policing, specialising in response and neighbourhood roles with Hertfordshire and Metropolitan Police. Demonstrates strong capabilities in performance management, complaint handling and resolution. Passionate about delivering excellence within the automotive sector, particularly with renowned brands such as BMW. Excels in high performance, customer-focused environments.

Overview

15
15
years of professional experience

Work history

Police Constable

Hertfordshire Constabulary
Hertford, Hertfordshire
10.2015 - Current
  • Deliver excellent service in response and neighbourhood policing roles
  • Mentor and assess new student officers
  • Handle challenging complaints and incidents with empathy, diplomacy and integrity
  • Participate in community outreach programmes to foster positive relationships between police and residents.

Police Constable

Metropolitan Police Service
Enfield, London
02.2020 - 05.2021
  • Worked in London-based fast paced environments, responding to critical incidents and prioritising public safety
  • Maintained composure under pressure and ensured professional conduct while delivering vital services to a diverse population
  • Developed strong communication and problem-solving skills in emotionally charged situations

Call Handler - Force Control Room

Hertfordshire Constabulary
Hertford, Hertfordshire
04.2014 - 09.2015
  • Handled high volumes of emergency and non-emergency calls in a fast-paced control room environment
  • Demonstrated strong communication skills, resilience under pressure and high levels of accuracy in recording information and dispatching units to appropriate locations
  • Maintained professionalism and calmness in stressful situations, often acting as the first point of contact for members of the public in distress.

Business Support Assistant

Hertfordshire Constabulary
Hertford, Hertfordshire
11.2012 - 03.2014
  • Responsible for processing sensitive and confidential information, ensuring strict data protection compliance
  • Provided reliable administrative support to policing teams, contributing to the smooth running of day-to-day operations

Retail Assistant, Furniture Department

The Range
Stevenage, Hertfordshire
05.2010 - 10.2012
  • Delivered excellent customer service in a friendly, helpful and approachable manner
  • Developed strong interpersonal and sales skills, supporting customers throughout their purchasing decisions,

Education

NVQ Level 3 - Public Services

Oakland's College
Welwyn Garden City, Hertfordshire
09/2010 - 07/2012

Ten GCSEs, grade A-C -

Freman College
Buntingford, Hertfordshire
09/2006 - 07/2009

Skills

  • Leadership and team development
  • Customer experience and public service
  • Communication and rapport building
  • Problem solving and decision making
  • Strong knowledge of BMWs

Accomplishments

  • Commended for outstanding victim service and care.
  • Lead tutor for new student constable; contributed to improved onboarding and retention
  • Consistently praised in internal feedback for leadership and teamwork

Affiliations

  • Deep personal interest in BMW, including a visit to the BMW Museum in Munich where I gained insight into brand heritage, innovation and customer ethos.

Additional Information

Full UK Driving Licence

References

References available upon request.

Timeline

Police Constable

Metropolitan Police Service
02.2020 - 05.2021

Police Constable

Hertfordshire Constabulary
10.2015 - Current

Call Handler - Force Control Room

Hertfordshire Constabulary
04.2014 - 09.2015

Business Support Assistant

Hertfordshire Constabulary
11.2012 - 03.2014

Retail Assistant, Furniture Department

The Range
05.2010 - 10.2012

NVQ Level 3 - Public Services

Oakland's College
09/2010 - 07/2012

Ten GCSEs, grade A-C -

Freman College
09/2006 - 07/2009

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Thomas Carter