Ben Armstrong
Rainham
Summary
Sales and customer-focused professional with over 15 years’ experience leading retail and telecommunications teams, driving revenue growth, managing customer relationships and delivering against KPIs. Proven track record in sales leadership roles with Three UK and Carphone Warehouse, combined with six years of experience in the Metropolitan Police Service, where strong consultative communication, negotiation, stakeholder management and problem-solving skills were developed in high-pressure environments. Seeking to leverage extensive customer engagement and commercial experience within technology sales and SaaS environments.
Overview
21
21
years of professional experience
Work history
Police constable
Metropolitan Police Service
Ilford, Redbridge
2020.04 - 2026.06
- Delivered clear presentations of complex information to legal professional, senior stakeholders and decision makers.
- Engaged with diverse stakeholders daily, developing strong interpersonal and relationship building skills while managing competing priorities.
- Educated members of the community about personal safety measures – reducing instances of petty crimes.
- Built trust based relationships with members of the public, gathering information through effective questioning and communication techniques to resolve complex issue.
- Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.
- Assisted in crime scene investigations, aiding in evidence collection.
- Collaborated with local agencies to enhance crime prevention efforts.
- Conducted detailed investigation, analysing information from multiple sources and presenting findings clearly to support decision making.
- Delivered first aid whilst awaiting paramedics at accident scenes, saving lives on multiple occasions.
- Delivered joint operations with London Borough of Redbridge as part of the Metropolitan Police Service, leveraging CCTV surveillance capabilities to proactively identify and respond to crime and disorder across the borough.
- Detained suspects following proper protocols – ensuring fair treatment under law.
- Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
- Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
- Completed detailed incident reports, providing comprehensive information for follow-up actions.
- Developed strong stakeholder relationships through community engagement initiative, improving trust, communication and collaboration.
- Executed arrest warrants for the apprehension of criminal offenders.
- Arrested and transported suspects to police stations or holding cells.
Assistant manager
Three UK
London
2016.04 - 2020.04
- Coordinated with management on operational issues to enhance efficiency.
- Exceeded sales and customer satisfaction targets.
- Drove revenue growth through upselling and cross-selling mobile and broadband product.
- Managed KPI’s including conversion rates, customer retention and average transaction value.
- Assisted in recruitment processes to support workforce development.
- Trained and coached sales advisors to improve performance.
- Developed customer relationships leading to repeat business and referrals.
- Monitored health and safety compliance to ensure a safe working environment for staff members.
- Addressed customer complaints effectively to restore brand trust.
- Managed stock control duties to prevent overstocking or shortages.
- Minimised inventory loss to enhance profit margins.
- Streamlined store operations through efficient scheduling.
- Delegated tasks to team members to enhance overall productivity.
- Cultivated a positive work environment resulting in increased employee morale.
Branch manager
Carphone Warehouse
London
2005.01 - 2015.06
- Ensured branch met all regulatory requirements for safe operation.
- Organised local marketing activities, boosting brand visibility within community.
- Liaised with clients, resulting in strong relationships and repeat business.
- Reviewed and analysed sales data to identify growth opportunities.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Implemented new training programmes for improved staff performance.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Provided excellent customer service, securing client loyalty.
- Led team meetings to foster communication and collaboration.
- Coordinated with other branches for seamless service delivery.
- Conducted regular performance reviews for continuous employee development.
- Managed daily operations to ensure smooth running of branch.
- Fostered positive work environment, improving overall team morale.
Education
A-Levels - Information Technology
Barking and Dagenham College
Romford 09/1998 - 07/2000
A-Levels - Business Studies
Canon Palmer RC School
Seven Kings, Redbridge 09/1996 - 07/1998
GCSEs - Curriculum Studies
Canon Palmer RC School
Seven Kings, Redbridge 09/1991 - 07/1996
Skills
- Consultative Selling
- Customer Relationship Management
- Lead Qualification
- Stakeholder Engagement
- Negotiation
- Account Management
- Objection Handling
- Business Development
- Customer Retention
- Solution Selling
- Revenue Growth
- KPI Management
- Coaching & Team Leadership
- Product Knowledge Integration
- Regulatory standards knowledge
- Motivational inspiration
- Effective Delegation
- Competitor Analysis
- Profit & Loss Management
- Brand Promotion Strategies
- Contract Negotiation & Administration
- Budget planning expertise
- Mentoring and coaching skills
- Retail Operations Knowledge
Affiliations
- Keen interest in the automotive industry
- Enjoy sporting activities such as Football, Basketball & Dodgeball
Timeline
Police constable
Metropolitan Police Service
2020.04 - 2026.06
Assistant manager
Three UK
2016.04 - 2020.04
Branch manager
Carphone Warehouse
2005.01 - 2015.06
A-Levels - Information Technology
Barking and Dagenham College
09/1998 - 07/2000
A-Levels - Business Studies
Canon Palmer RC School
09/1996 - 07/1998
GCSEs - Curriculum Studies
Canon Palmer RC School
09/1991 - 07/1996