Thia Goodship
Leighton Buzzard ,Bedfordshire
Summary
Experienced in food and beverage management with focus on enhancing guest satisfaction and operational efficiency. Proven track record of streamlining processes and leading teams to deliver exceptional service. Skilled in inventory management, staff training, and upholding health and safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Food and beverage supervisor
Double tree by Hilton
Milton Keynes
2024.04 - Current
- Created promotional campaigns for special events, increasing footfall.
- Led workforce training sessions for improved service delivery.
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Led team to deliver outstanding hospitality operations.
- Conducted regular inventory checks for timely ordering of supplies.
- Assisted in setting up banquet halls for various events, ensuring seamless operations.
Food and Beverage Supervisor
The Escapade
Silverstone, Northamptonshire
2025.08 - 2025.11
- Ensured smooth operation of restaurant by coordinating with chef, kitchen staff and front of house .
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Organised service plans for private dinner events, by communicating the event organiser.
- Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
- Led post-event evaluation, improving future performance.
- Managed daily cash ups ensuring accurate accounting records kept.
Food and beverage host
Double Tree by Hilton
Milton Keynes
2021.11 - 2024.04
- Set up tables neatly for an inviting dining space.
- Participated in regular staff meetings to stay informed about updates and improvements needed in service delivery.
- Resolved customer complaints promptly, ensuring customer contentment.
- Promptly served food and drinks to ensure happy customers.
Bar assistant
Leighton Buzzard Brewing Co
Leighton Buzzard, Beds
2021.06 - 2023.06
- Demonstrated detailed knowledge of various beers and spirits to assist customer choices.
- Replaced empty kegs promptly, ensuring uninterrupted service at the bar.
- Managed difficult customers professionally, maintaining a positive atmosphere.
- Greeted customers warmly upon arrival, creating a welcoming environment.
Sales assistant
The Card Shop
Leighton Buzzard , Beds
2020.05 - 2021.04
- Conducted daily inventory checks to manage stock levels accurately.
- Offered personalised shopping advice to enhance customer experiences.
- Demonstrated products effectively leading to increased sales conversions.
- Improved customer service by efficiently handling queries and complaints.
Education
A-Levels - Travel & Tourism, Media Studies, Design Technology
Vandyke Upper School
Leighton Buzzard, Central Bedfordshire 09/2021 - 06/2023
GCSEs - English, Maths, Science, Geography, Media, DT, Music,
Vandyke Upper School
Leighton Buzzard Skills
- Time management efficiency
- Leadership proficiency
- Knowledge of allergen standards
- Calm under pressure
- Customer satisfaction monitoring
- Event planning
Certification
- Personal Licence
- Emergency first aider
- Sport Leader level 1,2 and 3
- Food Safety
- Health and Safety level 1 and 2
- Licensing England and Wales
- Fire Marshal
Accomplishments
- Bronze DofE
Affiliations
- Traveling
- Listening to Music
Timeline
Food and Beverage Supervisor
The Escapade
2025.08 - 2025.11
Food and beverage supervisor
Double tree by Hilton
2024.04 - Current
Food and beverage host
Double Tree by Hilton
2021.11 - 2024.04
Bar assistant
Leighton Buzzard Brewing Co
2021.06 - 2023.06
Sales assistant
The Card Shop
2020.05 - 2021.04
A-Levels - Travel & Tourism, Media Studies, Design Technology
Vandyke Upper School
09/2021 - 06/2023
GCSEs - English, Maths, Science, Geography, Media, DT, Music,
Vandyke Upper School