romana Gulfraz

-Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
-Supervised a team of 15 staff members, providing training and feedback to improve service standards.
-Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
-Balanced cash registers, reconciled transactions and deposited the establishment's earnings.
-Scheduled employees to keep shifts well-staffed.
-Maintained extensive knowledge of food and beverage menus to efficiently answer staff and customer queries.
-Maintained cleanliness and sanitation across food service, storage and preparation areas.
-Trained newly hired employees on service techniques, company procedures and safety processes

-Wrote and submitted daily and monthly reports to keep operations manager and directors fully informed of all issues.
-Prepared food items following standard recipes and menu to guarantee consistency and accuracy of product.

-Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
-Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
-Managed shop capacity to ensure compliance with Covid-19 regulations.
-Operated cash registers with accuracy and processed cash and card transactions.
-Assisted customers with product selection and sales, recommending items to increase transaction value.
-Stocked, replenished and organised shelves to ensure consistent levels of product availability.
-Monitored display stock levels, replenishing for consistently well-stocked sales floor.

-Maintained up-to-date switchboard directory to facilitate smooth operations.
-Promptly addressed customer enquiries to resolve issues and attend to requests.
-Answered calls within required timeframe to meet established quality standards.
-Offered relay services for hearing-impaired guests to assist with calls and messages.
Typed, edited and proofread documents to support clerical tasks.

-Assisted customers with inquiries resulting in improved customer service ratings.