Theola Jones
London
Summary
Results-driven LLB Law graduate with over 5 years in customer service and team leadership, including experience as Acting Team Leader. Led teams to achieve 100% accuracy and GDPR compliance. Demonstrates strong research and written communication skills, alongside a solid understanding of employment legislation. Seeking an entry-level role as HR Assistant, HR Administrator, or in Recruitment Support.
Overview
9
9
years of professional experience
Work History
Customer Assistant / Acting Team Leader
Tesco
07.2021 - Current
- Resolved 95% of customer and colleague issues at first point of contact, including complaints and sensitive conversations.
- Managed competing priorities during peak periods, consistently maintaining service standards and meeting deadlines.
- Led teams of 8–12 staff on 20+ occasions, ensuring efficient operations in a high-volume store.
- Trained and onboarded 15+ new starters and existing employees on systems and processes, streamlining induction time by 2 days.
- Processed 50+ transactions and data entries daily with 99.8% accuracy across internal systems.
- Maintained 100% accurate digital and manual records for attendance, leave and colleague data; handled sensitive information with zero breaches over 5 years.
- Consistently upheld 100% GDPR compliance, confidentiality, health & safety and company policies across all administrative and operational tasks.
Private Carer
Outlook
01.2021 - 07.2021
- Provided consistent care and support to 3 regular clients, ensuring 100% confidentiality and safeguarding sensitive information.
- Coordinated appointments and facilitated communications with families and external agencies, achieving 98% on-time delivery rate for scheduled care tasks.
- Upheld rigorous safeguarding, health & safety and confidentiality protocols, achieving zero compliance issues.
Warehouse Operative
Tiffany & Co.
07.2020 - 10.2020
- Processed 40+ daily orders, ensuring full inventory accuracy to support timely fulfilment.
- Met strict deadlines during peak seasonal demand, achieving 100% of daily dispatch targets.
- Followed quality control and security procedures consistently; zero errors or incidents recorded.
- Supported team operations during temporary assignment, enhancing workflow efficiency across the warehouse.
Freelance Catering Assistant
Self-Employed
01.2018 - 10.2018
- Collaborated with 5–10 person team to set up, serve, and clear events within tight schedules, ensuring 100% on-time completion.
- Delivered service for events hosting up to 200 guests, managing multiple requests under pressure.
- Supported daily operations across temporary roles to maintain consistent service delivery and enhance guest experience.
Education
LLB Law -
University of the West of England
Bristol01-2026
BTEC Level 3 Diploma in Business -
Royal Greenwich Trust School
London01-2022
GCSEs -
Harris Academy Bermondsey
London01-2019
Skills
- GDPR & Data Protection
- Confidentiality & Safeguarding
- Document Management
- Microsoft Office (Word, Excel, Outlook)
- Team Management & Leadership
- Recruitment & Onboarding
- Time Management
- Conflict Resolution
- Communication skills
- Work Ethic
- Policy Implementation
- Research & Report Writing
Reference
Reference available upon request
Timeline
Customer Assistant / Acting Team Leader
Tesco
07.2021 - Current
Private Carer
Outlook
01.2021 - 07.2021
Warehouse Operative
Tiffany & Co.
07.2020 - 10.2020
Freelance Catering Assistant
Self-Employed
01.2018 - 10.2018
LLB Law -
University of the West of England
BTEC Level 3 Diploma in Business -
Royal Greenwich Trust School
GCSEs -
Harris Academy Bermondsey