Md Riadul Islam
Southall,United Kingdom Kingdom
Summary
A highly accomplished and metrics-driven Operations specialist with nine years of expertise in warehouse management in the UK and end-to-end visa processing and immigration services management for UKVI and Saudi Arabian government contracts. Proven ability to lead large, cross-functional teams (162+ staffs), ensure stringent regulatory compliance (UKVI/KSA), and drive operational excellence through process optimisation and continuous improvement methodologies. Demonstrated success in enhancing data security protocols, mitigating risks, and significantly improving key performance indicators (KPIs) such as a 30% reduction in processing errors. Seeking a challenging leadership role to leverage my skills in a UK-based organisation.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Euro Foods Group (EFG-UK)
, United Kingdom
10.2025 - Current
- Managed end-to-end warehouse operations, including Goods Receipt, Put-away, Picking, Packing, and Dispatch for a high-volume, multi-temperature environment.
- Implemented robust stock control procedures through the Warehouse Management System (WMS) to maintain accurate inventory levels of over [e.g., 2,000+] SKUs, minimising stock discrepancies to below [e.g. 0.5%].
- Orchestrated regular cycle counts and annual stocktakes, ensuring data integrity and providing accurate inventory reporting for financial and supply chain planning.
- Oversaw the preservation of product quality for perishable goods, ensuring strict adherence to cold chain protocols and HACCP principles.
- Liaised directly with the sales department to align warehouse capacity and picking schedules with promotional activities, large orders, and new customer onboarding.
- Monitored real-time order progress through the WMS, providing timely updates to the sales team and ensuring customer promises were met regarding cut-off times and delivery slots.
- Supported the sales function by analysing warehouse data to identify trends, potential stockouts, and slow-moving lines, enabling proactive inventory management.
- Planned and managed daily transport schedules for a fleet of multi-temperature vehicles, optimising routes to ensure on-time, in-full (OTIF) deliveries to wholesale and hospitality customers.
- Coordinated logistics with other UK depots and international branches to facilitate inter-depot transfers, ensuring product availability and supply chain resilience.
- Championed a culture of safety, enforcing strict compliance with UK Health & Safety Executive (HSE) regulations, and company policies, conducting regular risk assessments and toolbox talks.
- Implemented and maintained stringent warehouse security protocols, including access control, CCTV monitoring, and vehicle checks, to safeguard high-value assets and inventory.
- Utilised and monitored the WMS and ERP systems to track KPIs, generating daily/weekly reports on order accuracy, dispatch timeliness, warehouse productivity, and transport performance.
- Identified and spearheaded continuous improvement initiatives to streamline processes, reduce operational costs, and enhance overall supply chain efficiency.
- A leading fresh and frozen food distribution group.
Operations Manager
VFS Global
08.2017 - 07.2025
- Directed end-to-end operations for high-volume visa processing centres for the Kingdom of Saudi Arabia and United Kingdom governments, managing a large cross-functional team and ensuring 100% adherence to stringent diplomatic compliance standards and SLAs.
- Directed a team of 162+ staff, managing all operational resources, budget allocation, and workflow for one of the company's largest visa processing centres.
- Spearheaded process optimisation initiatives and implemented robust quality control frameworks, resulting in a 30% reduction in processing errors and a significant enhancement in overall operational efficiency.
- Managed the UK Visa Centre and Vignette (visa sticker) management on behalf of the UK Home Office, ensuring strict compliance with all processes and contributing directly to the unit's profitability and regional targets.
- Orchestrated high-level stakeholder engagement with Saudi Embassy and British High Commission officials to resolve escalated cases, streamline protocols, and ensure continuous compliance with evolving immigration rules.
- Supervised the entire visa application process, guaranteeing well-organised operations and strict compliance with both host and applicant country regulations.
- Served as the key point of contact for ensuring ISO-certified data handling and information security management for over 1.05 million annual applicants, achieving zero data breaches and full audit compliance.
- Mentored, guided, and facilitated ongoing training for teams on visa policies, procedures, and organisational standards, fostering a culture of innovation and best practice sharing.
- Oversaw all physical and data security at the Application Centre, implementing effective controls to prevent security breaches in line with corporate security policy.
- Multiple visa operations along with UKVI.
Education
MA - Public Administration
University of Dhaka
Dhaka, BangladeshBA - Is. History & Culture
University of Dhaka
Dhaka, BangladeshHigher Secondary school certificate - Humanities
Secondary School certificate - Business studies
Skills
- End-to-End Process Management
- UKVI Compliance
- KSA Embassy Protocols
- Biometric Collection
- Document Verification
- Application Scrutiny
- Vignette Management
- Case Management
- Warehouse Management
- Sales Management
- Regulatory Compliance
- Policy Implementation
- GDPR & Data Protection
- Information Security Management
- Risk Assessment & Mitigation
- Audit Compliance
- Quality Control (QC)
- Process Optimisation
- Performance Metrics
- SLA & KPI Management
- Lean Six Sigma
- Resource Allocation
- Budget Management
- Strategic Planning
- Continuous Improvement
- Team Leadership & Development
- Performance Management
- Staff Training & Development
- Mentoring & Coaching
- Cross-functional Team Leadership
- Stakeholder Engagement & Liaison
References
Available on request.
Personal Information
Title: Operations Expert
Professional Development
- IELTS, British Council
- Lean Six Sigma (Yellow Belt), 2023
- Information Security (SAFE), British High Commission, 2019
- Information Security (SAFE), British High Commission, 2023
- Vignette Management (VM), British High Commission, 2019
- Identifying & Assessing Organisational Risks, VFS Global, 2023
- Anti-Corruption Regulation & Data Protection, VFS Global, 2021
- Imposter Training, British High Commission, 2018
- Leadership Certification, Bdjobs
- IT Certification, ICT Foundation
- Ops. Foundation (Key Concepts), 2020
- Athletics Certification, Ministry of Youth and Sports
Timeline
Operations Supervisor
Euro Foods Group (EFG-UK)
10.2025 - Current
Operations Manager
VFS Global
08.2017 - 07.2025
MA - Public Administration
University of Dhaka
BA - Is. History & Culture
University of Dhaka