Theo Samuels
Manchester
Summary
I am a focused individual keen to achieve my career goals. I have experience in multiple high-pressure work environments, and my strong interpersonal skills have made me a key member of my current team. My versatility within the business has given me exposure to many skills that most people within the same role as me wouldn't learn. I would love to develop these skills in another company. I think quickly on my feet and independently take initiative without being asked to. I am compassionate, and it is important to me that everyone I deal with is happy and satisfied, whether they are team members or customers. I am keen to find a role where I can develop these skills further, and am flexible with shift patterns, experience and skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Team member
Greggs
Longsight, Manchester
02.2025 - 11.2025
- Working in a quieter shop has required me to take more responsibility and learn new skills that I would not have learned in another shop. This helps me to build leadership and better decision-making skills.
- The quieter environment allows me to learn without constant pressure, and since there is less staff, I have become more versatile and have been able to take more initiative without being asked to do so.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Upheld company policies strictly, fostering a compliant work environment.
- Managed cash register transactions for accurate record keeping.
Team member
Greggs
Victoria Station, Manchester
09.2024 - 02.2025
- Understand the need to take key instructions from management and get involved in all aspects of the business, ensuring I go above and beyond their expectations.
- I am capable of handling 2 jobs at once, which was shown as I worked at both Carluccio's and Greggs consecutively. This shows my organisational skills and my willingness to go the extra mile.
- Maintained high standards of food hygiene, securing customer trust.
- Optimised inventory control for streamlined operations.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- I have taken more responsibility at Greggs by being able to manage more tasks in a smaller and quicker working environment. Being able to keep track of long lines of customers while ensuring that customer service is held to a high standard always shows an increase in standards in my own personal development.
Team member
Carluccio's
Piccadilly Station, Manchester
10.2023 - 11.2024
- Welcomed and seated guests with a warm and friendly manner, ensuring a positive first impression.
- Coordinated with other staff members to ensure that all customers can be dealt with in a friendly yet efficient manner.
- Providing personalised recommendations based on their preferences led to increased customer satisfaction.
- Managed tables efficiently, serving up to 20 customers at one time, while maintaining exact standards of service. Ensured that all aspects of the dining experience, from order taking to delivering food and beverages, were seamless and met the guests' expectations.
- Regularly managed multiple tables, prioritising tasks, and making quick decisions under pressure.
- Maintained a keen eye for detail by attending to guests' needs, such as refilling glasses, providing dog bowls, and ensuring dietary requirements were met.
- Use of the POS system and the credit card machine
- Developed a strong rapport with customers and ensured that I professionally and proactively took responsibility for ensuring an enjoyable meal for them.
Education
A levels (BTEC) - Business, sport & applied science
Loreto College
Chorlton 09.2022 - 06.2024
GCSE'S -
St Peters High School
Longsight 09.2017 - 06.2022
Skills
- Collaborative leadership
- Resilience building
- Adaptability and Flexibility
- Attention to deadlines
- Cash handling
- Product knowledge
- Sales expertise
- Data Entry
- Complaint resolution
- Staff education and training
- Till management and banking
Activities and Interests
Going to the gym, traveling, learning new hobbies, socialising with friends and spending time with my family.
Affiliations
- Going to the gym/Playing sports with friends.
- Spending time with my family and my dogs.
- Going out on walks and enjoying nature.
- Travelling.
Timeline
Team member
Greggs
02.2025 - 11.2025
Team member
Greggs
09.2024 - 02.2025
Team member
Carluccio's
10.2023 - 11.2024
A levels (BTEC) - Business, sport & applied science
Loreto College
09.2022 - 06.2024
GCSE'S -
St Peters High School
09.2017 - 06.2022