Hannah Ward
Stockport
Summary
My name is Hannah Ward, I am 18 years old and I am currently studying at Aquinas College with the aspiration to go to Liverpool University to study law. I am person who has strong communication skills, demonstrated through collaborative leadership in team sports. Proven expertise in customer service, cash handling, and sales, with a keen attention to deadlines and complaint resolution. Adept at product knowledge and committed to achieving career goals within a dynamic work environment. I am also a multi-talented Team Member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more about hospitality and customer support techniques and advance professionally. I am also a responsible Team Member with punctuality and dedication.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Team member
The Light Cinema
Stockport, Greater Manchester
2025.11 - 2026.01
- Collaborated effectively with team members to meet project deadlines.
- Upheld company policies strictly, fostering compliant work environment.
- Maintained high standards of food and drink hygiene, securing customer trust.
- Helped to maintain security measures for safe viewing experience.
- Checked tickets, ensured proper seating arrangement.
- Maintained theatre cleanliness standards by regularly sweeping and mopping floors.
- Assisted in ticket sales for improved customer service satisfaction.
- Directed audience members to their seats to ensure smooth transitions between performances.
- Sold merchandise during interval breaks; boosted additional income generation.
- Aided disabled guests with seating needs and accommodations.
- Provided excellent customer service when selling tickets and merchandise, answering questions and distributing programs.
- Enforced movie rating system to keep underage guests from gaining access to auditoriums showing films restricted to adult audiences.
- Collected forgotten items after events and stored in lost and found for guests to retrieve.
Volunteer
Willow Woods Hospice
Stockport, Greater Manchester
2025.01 - 2025.11
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
- Dealt with customer queries and complaints effectively, maintaining high levels of satisfaction.
- Managed till transactions, resulting in accurate accounting.
- Worked as part of a diverse team, fostering a positive working atmosphere.
- Assisted in sorting and pricing donations for streamlined operations.
- Promoted charity's mission with enthusiasm and dedication.
- Maintained cleanliness and hygiene standards throughout the shop floor.
Volunteer
Cheadle Hume Primary School
Stockport
2021.01 - 2024.06
- Throughout high school once a week I would go to the Primary school next door and provide extra assistance with the students.
- Provided additional support to students with counting and learning to spell their own names.
- Supervised students in classrooms, halls or playgrounds to help provide a safe, supportive environment.
- Led small group sessions for enhanced focus on reading and writing.
- Provided feedback on pupil's work, identifying areas for improvement.
- Oversaw students during breaks to maintain safe environment.
- Helped teachers with lesson plan development, class preparation and student mentoring to ensure full child engagement.
Education
A-levels - Law, Criminology, Health and Social Care
Aquinas College
2024.09 - 2026.04
GCSES -
Laurus Cheadle Hume
2019.09 - 2024.06
Skills
- Communication
- I play football so I have to communicate with my team mates about tactics and strategies which are transferable and will be useful in a working environment
- Attention to deadlines
- Collaborative leadership
- Adaptability and Flexibility
- Cash handling
- Customer Service
- Product knowledge
- Sales expertise
- Complaint resolution
References
- Helen, Jones, Teacher, helen.jones@cheadlehulmeprimary.org.uk, Cheadle Hulme Primary School
- Louise, Manager, 07969147961, Willow Woods Hospice
Other interests
Football, I had training 2 times a week and would play a match once a week on a weekend. Playing football improved my teamwork, communication, critical thinking and commitment. It also helped with time management because having to be on time to matches and training so I could start games. Having played for 9 years I have developed life long friendships. Our team got discontinued this year, due to the club not having an under 18s girl team, but I am hoping to start back with my college team next year.
Work experience
Willow Woods Hospice Charity Shop, Volunteer, 2025-01, Present, I go on to the till and serve the customers. I also help clean up the shop at closing, put tags on new clothes that are donated, and put them on the shelves and rails.
References
References available upon request.
Timeline
Team member
The Light Cinema
2025.11 - 2026.01
Volunteer
Willow Woods Hospice
2025.01 - 2025.11
A-levels - Law, Criminology, Health and Social Care
Aquinas College
2024.09 - 2026.04
Volunteer
Cheadle Hume Primary School
2021.01 - 2024.06
GCSES -
Laurus Cheadle Hume
2019.09 - 2024.06