Thelma Masiyiwa
Dudley
Summary
Compassionate and reliable Care Worker with hands-on experience supporting adults with mental health conditions, dementia, physical disabilities, and learning disabilities. Skilled in personal care, medication administration, safeguarding, and contributing to PBS and care plans within multidisciplinary teams. Comfortable working independently across multiple client homes, with a full UK driving licence and access to own car. Known for building trusting relationships, maintaining accurate records, and delivering dignified, person-centred care. Now seeking a Domiciliary Care Worker role in Northamptonshire to make a meaningful difference in clients' day-to-day lives.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Care Worker
Marcon Community Services LTD
2023.10 - Current
- Delivered person-centred care to vulnerable adults with mental health conditions, dementia, physical disabilities, and learning disabilities, supporting their health, wellbeing, and independence.
- Provided all aspects of personal care — hygiene, nutrition, medication prompting, community access, and safety in the home and community — always upholding privacy and dignity.
- Maintained accurate, timely records of interactions, ABC (Antecedent-Behaviour-Consequence) charts, and significant changes in physical health or care goals.
- Completed daily timeline checklists for allocated clients and escalated concerns promptly to management to ensure continuity of safe care.
- Implemented support plans in community settings, co-produced social stories with clients, and contributed to Stay Well and recovery plans tailored to individual needs.
- Contributed to Positive Behaviour Support (PBS) plans, care plans, and risk assessments, ensuring documentation reflected current needs.
- Provided input at Multidisciplinary Team (MDT) meetings, handovers, core group meetings, and formulation sessions.
- Supported senior care workers and colleagues with daily tasks, fostering a collaborative team environment.
- Worked sensitively with clients and families on safeguarding matters, championing service users' rights to self-expression and choice.
- Gathered service user feedback and completed patient stories to inform service improvement.
Informal Carer
Mental Health Night Concierge
2021.01 - 2023.10
- Maintained client homes to a high standard, including bedrooms, bathrooms, and communal areas, supporting a clean and dignified living environment.
- Changed bed linens and replenished toiletries and household supplies as part of routine home upkeep.
- Completed laundry, ironing, and wardrobe organisation, offering clients choice and respecting personal preferences in clothing.
- Managed general home upkeep, monitoring safety and security to safeguard clients overnight.
- Assisted with basic meal preparation and cooking, ensuring nutritional needs and personal tastes were met.
- Supported clients with shopping, banking, and other day-to-day errands, promoting independence and life skills.
- Helped clients build and maintain safe, healthy relationships within the community, recognising signs of risk and escalating where appropriate.
- Worked independently with minimal supervision, exercising sound judgement and accountability throughout night shifts.
Education
ZIMSEC - GSCE
2006.05 - 2009.07
Skills
- Person-Centred Care — delivering dignified, individualised support to clients with mental health, dementia, physical, and learning disability needs
- Safeguarding & Risk Awareness — recognising and escalating concerns to protect vulnerable adults
- Medication Administration — safe administration, prompting, and recording in line with care plans and MAR charts
- Patient Health Monitoring — observing and reporting changes in physical and mental health to inform care decisions
- First Aid & CPR — trained and confident in responding to emergencies
- Emotional Support & Companionship — building trusting relationships that promote wellbeing and reduce isolation
- Lone Working & Time Management — managing a varied caseload independently, prioritising tasks, and meeting visit schedules
- Communication — strong written and verbal skills for clear handovers, record-keeping, and engaging with clients, families, and MDT colleagues
- Resilience Under Pressure — remaining calm and solution-focused in challenging or fast-paced situations
- Infection Control & Sterilisation — applying hygiene and sterilisation standards to protect clients and staff
- Digital Literacy — competent in Microsoft Office and electronic care recording systems
Volunteer Care Assistant — Mbuya Dorcas Hospice | 2011 – 2014
- Supported clients with activities of daily living, mobility, and physical disabilities, including the safe use and care of mobility aids and personal equipment.
- Ensured client comfort by making and changing beds, tidying rooms, performing light cleaning and laundry, and managing commodes.
- Prepared meals, snacks, and drinks, and assisted clients with eating and drinking where required.
- Contributed to specialised care plans for individuals with dementia, re-enablement needs, and continence difficulties.
- Supported the safe administration of prescribed medication in line with individual care plans.
- Contributed sensitively to end-of-life care, providing comfort and dignity to clients and their families.
- Promoted clients' mental and physical wellbeing through conversation, shared activities, shopping trips, hobbies, and recreation.
- Maintained accurate written records, contributed to staff and service user meetings, and participated in ongoing training.
- Adhered to all agency policies, including dress code, identification, lone-working safety, and safeguarding procedures.
- Encouraged and enabled service users to retain as much independence as possible.
Timeline
Care Worker
Marcon Community Services LTD
2023.10 - Current
Informal Carer
Mental Health Night Concierge
2021.01 - 2023.10
ZIMSEC - GSCE
2006.05 - 2009.07