Thea O'Kane
Birmingham
Summary
Enthusiastic individual with a background in customer service and finance administration. Adaptable and approachable in any work environment with a methodical outlook to tasks.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Sales assistant
Sunglass Hut
2024.04 - Current
- Luxury retail sales
- Merchandising
- Product demonstrations
- Enhanced DBS checked
- Following airport security protocols
- Stock management
- Liaising with regional management with regards to KPIs and branch performance
Branch Returns Administrator
Farmfoods
2021.08 - 2022.08
- Reconciling branch financial information with internal and external banking systems
- Investigating and correcting bank discrepancies
- Management of email and telephone queries from internal and external stakeholders
- Auditing branch cashing up information
- Responsible for over 60 branches financial information
- Use of database style software for reconciliation
- Communication of necessary feedback to senior management
Financial administrative assistant (secondment)
John Lewis & Partners
2018.07 - 2019.08
- Daily cash and change machine reconciliation
- Weekly cash balancing, end of financial month and year processes
- Reconciled interest free credit and added care cancellation for third party companies
- Cheque and Stock requisitions
- Represented the Branch when discussing changes taking place company wide for the department
- Arranged payments for court compensation
- Monitored BACs payments
- Allocated expenditure and write offs to the correct costing account
- Maintained the income statement and costing accounts
- Managed credit cards and expenses
Sales assistant
John Lewis & Partners
2017.03 - 2020.09
- Sales and upselling
- Liaising with buying department with regards to brand standards
- Floor "Buddy" for new starters
- Led sale preparation for the department
- Responsible for stock merchandising, write offs and mark downs
- "Dementia friend" trained
Cashier
Eurochange
2015.10 - 2016.10
- Key holder for three separate branches
- Large scale cash handling
- Stock management
- Single staffing branches
- Turnover and margin monitoring
- Anti-money laundering detection
- Fraud detection, including identification documents and bank notes
- Audit procedures
- Soft selling
- CHAPS payments knowledge
Customer host
Gala bingo
2014.07 - 2014.11
- Secure cash deliveries
- Branch money, cash and float management
- Purchase orders
- Handled enquiries and complaints in person and via telephone
- Department leader
- Dealt with vulnerable customers
Sales assistant
Next
2010.10 - 2014.05
Education
BA(Hons) - Photography
University of Wolverhampton
Wolverhampton 2011.09 - 2015.08
BTEC - Photography
Swindon College
A-Levels - English Language and Philosophy and Ethics
Royal Wootton Bassett Sixth form
GCSEs - English and Maths
Royal Wootton Bassett Comprehensive
Skills
- Financial audit knowledge and compliance
- Banking, credit card, BACS and CHAPS reconciliation
- Anti money laundering knowledge and compliance
- Telephone enquiry handling
- Autonomous workload management
- Cost line auditing for retail branch
- Knowledge of third party banking processes
- General administrative skills
Certification
Enhanced DBS Check
References
References available upon request.
Timeline
Sales assistant
Sunglass Hut
2024.04 - Current
Branch Returns Administrator
Farmfoods
2021.08 - 2022.08
Financial administrative assistant (secondment)
John Lewis & Partners
2018.07 - 2019.08
Sales assistant
John Lewis & Partners
2017.03 - 2020.09
Cashier
Eurochange
2015.10 - 2016.10
Customer host
Gala bingo
2014.07 - 2014.11
BA(Hons) - Photography
University of Wolverhampton
2011.09 - 2015.08
Sales assistant
Next
2010.10 - 2014.05
BTEC - Photography
Swindon College
A-Levels - English Language and Philosophy and Ethics
Royal Wootton Bassett Sixth form
GCSEs - English and Maths
Royal Wootton Bassett Comprehensive