Shafaga Jabiyeva
London,United Kingdom
Summary
Dynamic professional with extensive experience in finance, operations, and customer service. Proven ability to manage daily operations while ensuring high standards of client satisfaction. Currently enhancing technical skills in Computer Science and AI, ready to leverage expertise in a fast-paced team environment.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Sales assistant
Addax London
London
2025.07 - 2026.04
- Providing exceptional customer service, effectively addressing inquiries and resolving issues.
- Processing cash and card payments accurately while maintaining a clean and organized checkout area.
- Assisting in inventory management and restocking to ensure product availability.
- Balancing multiple tasks simultaneously whilst maintaining high-quality customer care.
Assistant manager
Alma Café London
London
2025.01 - 2025.07
- Customer service
- Daily operations
- Stock and Inventory
- Compliance and Health Standards
- Processing cash and card payments
Assistant manager
Sushi Shop Battersea, London
London
2024.08 - 2025.01
- Operations and Store Management
- Customer Service
- Inventory and Stock Control
- Processing cash and card payments
- Compliance and Health Standards
- Preparing daily reports
Manager
Pier Café Battersea, London
London
2024.03 - 2024.08
- Delivered friendly and efficient customer service
- Operated till and processed cash/card transactions with precision.
- Ensured cleanliness and hygiene standards in high-traffic work areas
- Assisted with stock control and restocking
HR Assistant, Accounting Specialist
“Best Support” Consulting LLC Baku
Baku
2022.01 - 2024.01
- Streamlined onboarding and recruitment processes for small businesses, reducing administrative turnaround time through efficient internal communication.
- Supported recruitment processes, updated employee records, and assisted with onboarding tasks
- Oversaw payroll inquiries and coordinated seamless internal communications
- Freelance
Head Financial Specialist
Ministry of Justice of the Azerbaijan Republic / Forensic Science Center/ Economic Expertise Department
Baku
2010.01 - 2024.01
- Conducted financial investigations and audits to detect and analyze fraud, embezzlement, and financial misconduct.
- Prepared over 5,000+ comprehensive forensic expert reports for law enforcement agencies and legal proceedings to detect and analyze complex financial crimes.
- Led financial analysis of complex transactions, tracing money flow and identifying irregularities within government or corporate accounts.
- Collaborated with law enforcement and legal teams to support criminal and civil investigations related to economic crimes.
Financial & Accounting Specialist
“GM Tech” Consulting LLC Baku
Baku
2015.01 - 2022.01
- Provided financial analysis, bookkeeping, and reporting services to small businesses and individual clients
- Prepared monthly financial statements, supervised invoice processing, and tracked cash flow for small business clients
- Assisted with tax calculations, budgeting, and expense forecasting
- Sustained proactive communication with clients, consistently meeting deadlines under flexible schedules
- Freelance
Manager
“Coffeemania” Baku
Baku
2009.01 - 2010.01
- Reduced waste and costs by optimizing inventory management
- Directed workflow during peak hours to optimize inventory and reduce customer wait times.
- Upheld rigorous hygiene and workplace safety protocols.
Cashier / Sales assistant
“Accessorize” Baku
Baku
2007.01 - 2009.01
- Efficiently managed high-volume cash and card payments during peak hours.
- Provided excellent customer service and answered product-related queries
- Advised customers on products and promotions to increase sales
- Restocked shelves and ensured displays were neat and attractive
Cashier
“Mango” Baku
Baku
2005.01 - 2007.01
- Processed 100+ daily transactions with 100% accuracy using POS systems, consistently ensuring zero cash discrepancies during end-of-shift reconciliations.
- Processed returns and exchanges in line with company policy
- Balanced cash drawer and maintained daily transaction records
Education
BSc (Hons) - International Economic Relations, International Relations
Azerbaijan State Economic University
Azerbaijan 2005.09 - 2009.06
Bachelor of Science - Computer Science with Artificial Intelligence
Birkbeck, University of London
London, United Kingdom 2025.01 - 2026.04
Skills
- Financial statement examination
- Financial analysis and reporting
- Tax compliance knowledge
- Customer Service
- POS Systems
- Stock counting
- Refund and exchange processing
- Team collaboration
- Point of sale system operation
- Time management
- Inventory management
Certification
- Highfield Level 1 Award in Customer Service (RQF) – “Lewisham” College, London
- NCFE Level 1 Certificate in Employability Skills – “Lewisham” College, London
- BIIAB Level 2 Award in Health and Safety in Workplace- “Lewisham” College, London
- NCASS Nationwide Caterers Association Level 2 Food Hygiene Training
- Barista Foundations Certificate - “Volcano Coffee Works & Assembly Coffee”, London
- Financial Literacy Certificate - “Central Bank of the Republic of Azerbaijan”
- Risk management in the banking system training - “State Committee on Securities of the Azerbaijan Republic, Capital Market Training Center”
- Tax accounting seminar - “Capital Market Training Center”
- Accounting and tax organization,1C7.7 Accounting - “Caucasian Educational Center”
- Computer Systems and Service / 1C:7.7 Accounting – “Binsoft” LTD
- English Language L2, L3, L4 Certificates – “World Hope International” Azerbaijan English School
- Computer Skills Certificate - “World Hope International” Azerbaijan English School
- Training at Economic Policy Department in National Assembly of Azerbaijan Republic (2008/2009)
LANGUAGES
English: B2 (Upper Intermediate)
Russian: B2 (Upper Intermediate)
Turkish: C2 (Proficient)
Azerbaijani: C2 (Native)
Accomplishments
- An Exemplary Worker of the year" - Ministry of Justice of the Azerbaijan Republic (2016)
- "Employee of the year"- Ministry of Justice of the Azerbaijan Republic (2019)
- "Employee of the year - Distinction in Service" - Ministry of Justice of the AR (2022)
Timeline
Sales assistant
Addax London
2025.07 - 2026.04
Bachelor of Science - Computer Science with Artificial Intelligence
Birkbeck, University of London
2025.01 - 2026.04
Assistant manager
Alma Café London
2025.01 - 2025.07
Assistant manager
Sushi Shop Battersea, London
2024.08 - 2025.01
Manager
Pier Café Battersea, London
2024.03 - 2024.08
HR Assistant, Accounting Specialist
“Best Support” Consulting LLC Baku
2022.01 - 2024.01
Financial & Accounting Specialist
“GM Tech” Consulting LLC Baku
2015.01 - 2022.01
Head Financial Specialist
Ministry of Justice of the Azerbaijan Republic / Forensic Science Center/ Economic Expertise Department
2010.01 - 2024.01
Manager
“Coffeemania” Baku
2009.01 - 2010.01
Cashier / Sales assistant
“Accessorize” Baku
2007.01 - 2009.01
BSc (Hons) - International Economic Relations, International Relations
Azerbaijan State Economic University
2005.09 - 2009.06
Cashier
“Mango” Baku
2005.01 - 2007.01