TETIANA ANTIPOVA
London ,GB
Summary
Accomplished professional with four years of experience as a Deputy store manager and over seventeen years as a Store Manager, demonstrating success in leading fashion brands like Promod, Pinko, Liu Jo, and Gerard Darel.
Overview
26
26
years of professional experience
Work history
Deputy Store Manager
Gerard Darel
Kings Road, Chelsea, London; Marylebone
2022.07 - Current
- Conduct training sessions to promote adherence to company policies and procedures among staff members.
- Oversaw daily operations related to deliveries, returns, and stock management. Implemented systems to streamline inventory control and enhance efficiency. Facilitated effective communication with suppliers and stakeholders to optimise logistics processes.
- Oversaw management tasks while ensuring effective cash handling protocols were maintained. Guided team members in executing management responsibilities and cash handling operations efficiently. Enhanced operational efficiency through strategic oversight of cash handling practices.
- Provided exceptional customer service to foster increased customer loyalty and satisfaction.
Store Manager
LiuJo/Pinko
Odesa
2011.11 - 2022.04
- £900 k annual profit, central location, premium fashion segment
- HR: recruited, trained and managed a team of 20+ staff. Ensured the company's customers service standards are met at all times. Payrolls, appraisals, team building and development.
- Stock control: attended seasonal industry events in the company's headquarters in Milan to place specialised inventory orders. Identified weakness points and implemented a new stock ordering analysis and system to exceed sales targets. Competitors analysis and reports.
- Merchandising: fulling trained to the company's standards and seasonal trends. Regularly supervised creation of window displays and store layout. Trained relevant team members to comply with merchandising guidelines.
- Daily Store Mangement; staff briefing, customer service updates, till procedures, communication with the headquarters in Kyiv and Milan.
Store Manager
PROMOD
Odesa
2007.07 - 2019.07
- £1.5m annual profit, standalone store, central location
- Supervised the store opening: H&S, quality control, recruitment
- Managed a team of 25, trained employees to perform till operations, stock control, loss prevention, merchandising.
- Stock control, merchandising, customer service standards
- Identified and implemented strategies to correct weakness in the customer service and client relationship management.
Assistant Store Manager
Mango
Odesa
2000.05 - 2007.06
- £3.5m annual profit, standalone central location, 20+ staff
- Fully responsible for staff recruitment, training and development
- Attended regular staff management training events in Kyiv, Moscow, Budapest, Barcelona. Conducted team training presentations and followup events in customer service and merchandising.
- Day-to-day store management tasks: till procedures, stock control, rota.
Education
Master - Linguistics, Romano-germanic& Ukrainian Language
Odesa State University
Skills
- Communication
- Organisation
- Management
- Leadership and Mentoring
- Merchandising
- Stock control
- Customer service
- Sales and Upselling
Timeline
Deputy Store Manager
Gerard Darel
2022.07 - Current
Store Manager
LiuJo/Pinko
2011.11 - 2022.04
Store Manager
PROMOD
2007.07 - 2019.07
Assistant Store Manager
Mango
2000.05 - 2007.06
Master - Linguistics, Romano-germanic& Ukrainian Language
Odesa State University