Joseph Tisheng Qiao
London
Summary
Results-driven retail management professional with over five years of experience leading high-performing teams, optimising operations, and driving exceptional sales growth. Proven expertise in merchandising strategies, customer engagement, and inventory management to exceed performance goals. Adept at developing innovative solutions and fostering strong team cultures to enhance operational efficiency and customer satisfaction. Career goals include leveraging extensive experience to lead impactful projects in dynamic retail environments.
Overview
6
6
years of professional experience
Work history
Deputy store manager
Onitsuka Tiger
London, united kingdom
05.2025 - Current
- Drove hiring initiatives in Covent Garden, increasing headcount from 25 to 40 in four weeks.
- Oversaw training, performance reviews, and onboarding to meet business objectives.
- Led disciplinary meetings to uphold company standards and address issues.
- Facilitated three-day training sessions with management for successful store opening.
- Managed inventory audit, achieving -0.04% shrinkage VS target of +/- 0.05%.
- Collaborated with merchandising to improve best seller coverage, driving Q2 sales growth of 41%.
- Ensured compliance with health and safety regulations to support operational efficiency.
- Acquired comprehensive understanding of HR, operations, and inventory management.
Deputy store manager
Onitsuka Tiger
London, United kingdom
07.2024 - 05.2025
- Achieved record sales growth: July: £1.1M (+63% vs. LY), August: £1.2M (+64% vs. LY), September: £1.2M (+54% vs. LY), Exceeded Q3 targets by +19.1%.
- Oversaw in-store stock activity, ensuring alignment with market trend, store selling. Collaborated with merchandising teams to increase stock availability from 9,000 to 18,000 units.
- Enhanced inventory management to maintain optimal stock levels, reducing stock shortages by 60%.
- Played a pivotal role in recruitment, participating in 45% of the hiring process, increasing headcount from 35 to 51 team members.
- Actively managed stock replenishments by collaborating weekly with the merchandising team, ensuring accurate stock levels and increasing overstock coverage to 6–8 weeks, +50% increase.
- Organised RTVs and disposals to optimise stockroom space, freeing up over 4,000 units.
Assistant store manager
GANT
London, England
12.2022 - 07.2024
- Analysed commercial data to implement strategies achieving and exceeding KPIs.
- Boosted team sales performance by mentoring on upselling and cross-selling techniques, CR +5% for 2023.
- Strengthened customer loyalty through events and engagement, increasing repeat business.
- Led weekly sales reviews and provided actionable feedback to drive performance improvements.
- Recruited and onboarded staff 5 people, ensuring alignment with company values and goals.
- Improved inventory management, maintaining accurate supply records and optimal stock levels.
Multi site Supervisor
Theory
London, United Kingdom
03.2022 - 09.2022
- Directed daily operations across multiple sites, achieving key KPI targets and metrics.
- Strategically planned workloads and staff rotas for efficient resource utilization.
- Improved service efficiency by identifying operational issues and proposing actionable solutions.
- Successfully led 20-member team, enhancing workplace safety and eliminating accidents.
Deputy Manager
Fiorucci
London, United Kingdom
11.2019 - 12.2021
- Increased Chinese market sales by 328% through targeted outreach and customer engagement.
- Built international footprint by fostering relationships with VIP customers, influencers, and celebrities.
- Delivered data-driven insights to senior leadership, improving operational efficiencies.
- Conducted performance reviews to motivate and develop team members, driving consistent growth.
Education
Master of Science - Psychodynamic Counselling& Psychotherapist
Birkbeck, University of London
London 09.2023 -
Skills
Leadership & Team Management: Recruitment, performance reviews, staff
development
Retail Operations: Inventory management, stock replenishment, sales analytics
Customer Engagement: Loyalty programs, VIP client relationships, event hosting
Data Analysis: Identifying trends, optimizing processes, performance evaluation
Key Achievements
- Successfully managed recruitment, onboarding, and training for over 50 staff members.
- Spearheaded inventory optimisation projects, reducing stock shortages by 60%.
- Built strong community partnerships, elevating store profile and customer engagement.
- led multiple private events and collaboration.
- increasing stock capacity 9K-18K units resulted in KPIs grows and sales in Q 3&4 delivered of £1.1–£1.2M per month and closed Q3 at +19.1% vs target.
- · leading and planning inventory audit resulted in -0.04% shrinkage(business goal is +/- 0.05%)
Timeline
Deputy store manager
Onitsuka Tiger
05.2025 - Current
Deputy store manager
Onitsuka Tiger
07.2024 - 05.2025
Master of Science - Psychodynamic Counselling& Psychotherapist
Birkbeck, University of London
09.2023 -
Assistant store manager
GANT
12.2022 - 07.2024
Multi site Supervisor
Theory
03.2022 - 09.2022
Deputy Manager
Fiorucci
11.2019 - 12.2021