tess cullen
Summary
Hardworking university student with a year's experience as a trainee manager, proficient in problem-solving, operational efficiency, communication, and customer service.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Management trainee
Enterprise Rent-A-Car
Barrow in Furness, Cumbria
2025.07 - 2026.07
- Improved customer satisfaction with proactive issue resolution.
- Exceeded personal sales targets and fostered the development of others.
- Supervised fleet operations.
- Mitigated risk to customers, colleagues, and assets by enforcing strict underwriting procedures.
- Analysed the activity of corporate accounts to strategise marketing activity.
Front of house assistant
Bluebird Cafe
Coniston, Cumbria
2021.12 - 2025.06
- Enhanced customer experience by providing warm and friendly service.
- Coordinated with team members, ensuring seamless front of house operations.
- Assisted colleagues during rush hours, maintaining harmony in workflow.
- Resolved customer issues calmly and professionally to maintain satisfaction.
Private music teacher
Self Employed
Millom, Cumbria
2019.09 - 2023.07
- Kept a thorough record of the students' performance so I could monitor their progress.
- Used my own valuable experience and knowledge of the music examination board to prepare children for exams and performances.
- Offered honest and direct feedback to help students overcome learning challenges, whilst being a supportive and encouraging role model.
- Devised fun practice routines which kept pupils engaged; led to consistent improvements in performance.
Education
Bachelor of Arts - Philosophy
Univeristy of Liverpool
Liverpool 2023.09 -
A-Levels - Psychology, English Literature, and Religious Studies
Ulverston Victoria Sixth Form
Ulverston, Cumbria 2021.09 - 2023.06
GCSEs -
Millom Secondary School
Millom, Cumbria 2016.09 - 2021.05
Skills
- Crisis resolution
- Customer relationship building
- Cost control
- Sales strategies
- Asset Management
- Effective leadership
Accomplishments
- Royal Airforce Teamwork Award
- Silver Crest STEM Award
- Duke of Edinburgh Silver Award
- Reading List Foundation Scholarship
- ABRSM grades 1-6
Timeline
Management trainee
Enterprise Rent-A-Car
2025.07 - 2026.07
Bachelor of Arts - Philosophy
Univeristy of Liverpool
2023.09 -
Front of house assistant
Bluebird Cafe
2021.12 - 2025.06
A-Levels - Psychology, English Literature, and Religious Studies
Ulverston Victoria Sixth Form
2021.09 - 2023.06
Private music teacher
Self Employed
2019.09 - 2023.07
GCSEs -
Millom Secondary School
2016.09 - 2021.05